Luis is very friendly and takes the best care of my Honda Civic. He always keeps me informed and offers the best professional service. I trust him to be honest with me on what I need to best service my car!
He is a valuable employee!
Thank you!
Erik has been our trusted service coordinator for many years
. We drive in from Fulshear now in order to have him oversee the maintenance of our vehicles.
Excellent customer service
I had an excellent experience with Pierre ****during my recent service visit. He was professional, knowledgeable, and kept me updated throughout the process. He made sure everything was handled efficiently and explained what was done in a clear, approachable way. Thanks to his effort, the whole experience was smooth and stress-free.
Makayla provided me great service!
Great service department!
I'm always satisfied when I come to your establishment l
Great service and great dealership
Keito did a good job keeping me up to date on the progress of the work being performed on my passport. I am very happy to use him again as a service advisor.
Rick was super helpful throughout my entire service!
Even after repeatedly raising concerns about the TPMS message issue, it remains unresolved. I have visited the service center multiple times, but the problem persists. When I called back, I was kept on hold until 6:00 PM and then disconnected. On trying again, the representative who answered disconnected the call, showing complete disregard for customer service.
When I asked about an employee named Makyla, I was told none existed. However, after I mentioned that I had just serviced my vehicle that day, the person became irritated and dismissive, telling me not to “talk like that.”
This behavior is unacceptable. Please ensure that your staff are trained to deal respectfully and empathetically with frustrated customers who are waiting tirelessly through no fault of their own, wasting both time and money due to poor service. If your team is unwilling to provide proper assistance up to 6:00 PM, then close at 5:30 PM instead of making customers wait longer and leaving them even more dissatisfied.
Service was perfect, efficient and timely. Keito is perfect in his job. He personally discovered the problem with my car, and personally solved it.
The windshield was ready when he said it would be there. He was able to help me get to my meetings on time. Which was very helpful. Everything works well. Thanks!
Rick was friendly and professional
The dashboard screen display had been modified. It no longer shows the mpg! Who knows what else might have been changed or forgotten.
Maria is always friendly and gets me taken care of in a timely manner.
Maria Miranda is very helpful ????
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