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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6666 reviews 68%
4 star 2022 reviews 21%
3 star 229 reviews 2%
2 star 486 reviews 5%
1 star 424 reviews 4%
Review Us
Patricia S.
1 out of 5
10/9/2025
Car was not ready at time told. 1st time given was ‘about 20-25 minutes of extra time told. Then when I questioned again, she it was READY and sent someone to get it. After 5-7 minutes I asked again. Again she said it was ready and she would go get it. She came back without car and went directly into an office and ignored me for 1-2 minutes. Finally I said I wanted my car right now. And caused a fuss. A worker from the back came out and told me it was still on the lift. I exploded then. Caused a fit. Even though this is the closest location, I don’t think I’ll be back. Horrible service timing and people lying
Melanie C.
5 out of 5
10/9/2025
Makayla was very knowledgeable and helpful
Lindsey O.
5 out of 5
10/9/2025
Great service
Irfan C.
5 out of 5
10/9/2025
Thank you Keito, you were awesome
Peggy S.
5 out of 5
10/9/2025
Luis and the service manager are great.
Viviana C.
5 out of 5
10/8/2025
Mason was great and really communicative
Yngrid L.
5 out of 5
10/8/2025
María was very kind and nice person
William G.
5 out of 5
10/8/2025
Great customer service. My customer service rep was professional and very nice to deal with
Mary D.
4 out of 5
10/8/2025
Would love a new Honda but paid cash for my HR-V and - as a retired person - am not able to buy a new one! Pierre ****was - like all my contacts at Easy (formerly Spring Branch) Honda - very friendly and took care of my car very well.
Assia B.
5 out of 5
10/8/2025
Erik has done a amazing job that is why I have always gone to him.
Leland P.
5 out of 5
10/8/2025
Rick was awesome. Easy and quick service.
Mark M.
5 out of 5
10/8/2025
It's always great to work with Erik. He's the best!
Madison R.
5 out of 5
10/8/2025
My service rep was great, kind, and very professional.
Daniel L.
5 out of 5
10/8/2025
very nice advisor
John H.
5 out of 5
10/7/2025
Erik was a great Service Technician. His customer service was excellent.
Ted N.
1 out of 5
10/7/2025
Unprofessional and disrespectful. A simple repair turned into a drawn-out mess. My service rep, Makayla Howard, took time off without telling me—leaving me with no updates and no backup contact. Zero communication, zero urgency, zero accountability.
John B.
5 out of 5
10/7/2025
Pierre was an absolute gem and always provides excellent customer service. He time to to explain the service and repairs needed in a way that I was able to understand.
Jaya G.
5 out of 5
10/7/2025
Very great staff
Jaume H.
4 out of 5
10/7/2025
Luis continues to deliver an exceptional service, as always. Thanks for looking after my car and my case.
Lashay W.
4 out of 5
10/6/2025
Thank you, Mr. Erik, for your service and for explaining my multi point inspection.

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