Erik explained everything so I could understand what was going on with my car. So appreciated him keeping me updated on this transmission replacement.
He was excellent. answered the phone made a quick appt for me and then when I came in and others were questioning my appt he stepped in and showed them I did. He was pleasant, stayed late, and got the job done
I am very pleased with Honda’s service department. I always get great and timely service. Keep up the good work!
Thanks for the help Erik!
Maria Miranda es muy hable y loq me gusta q habla español muy excelente servio por eso siempre la busco a ella para mis cita de mi carro
Pierre is the most competent and kind car service person I have ever dealt with! In fact I drove all the way in from Katy just because the customer service at East Honda is so outstanding! This speaks well for your upper management and training. Keep up the good work! Blessings:)
Erik took great care of me and my car as always!! Explained everything, answered all my questions…. Just excellent service!!!!
Rudy took care of a problem with supply very quickly.
McCullough wasn’t there at 7 o’clock to help me so another Easy Honda service person help me I forgot his name. So when I went to pick up the car McAllen knew I was coming in. She wasn’t there. I waited 20 minutes for her even though they had called her and told her I was waiting so a girl named. Maria helped me check out.
I also appreciated clean vehicle!
Thank you Luis Flores for great service and communication
Keito Julian, Jose the manager, Rick, the whole team is on point 10/10.
My appointment was at 7am. When I dropped my car off I said that I definitely need it back by 5pm but earlier is better. At 3pm I still had not heard anything regarding my car so I texted requesting an update. At 4:30 I called for an update, the technician was busy and would call me back in 5 mins. At 5pm I called back because I hadn’t heard anything and received the same response. I did not receive a call back until 5:55pm regarding my car. There was no apology or explanation as to why it was late or why it took so long. I was not able to even pick up my car the next day and instead had to wait until the next morning to get my car. While there were a few extra services that were recommended, I couldn’t trust leaving my car there again not knowing how long it would take and not having a car myself to go about my day.
I did complete service but still problem in car . I massaged him but he didn’t reply back ????????????????????
It took 4 hours for an Oil Change and an alignment. The service advisor never said sorry about the 4 hrs of waiting on the lobby. Very diss appoinment!!
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social