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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2414 reviews 67%
4 star 815 reviews 23%
3 star 119 reviews 3%
2 star 120 reviews 3%
1 star 150 reviews 4%
Review Us
Billie D.
5 out of 5
11/7/2024
You are welcome
Gordon V.
4 out of 5
11/6/2024
you folks knock it out of the park . kim is the best Gordon M. van Cise
Nadine S.
4 out of 5
11/5/2024
I very much appreciated that he not only knew my name when I walked up to the desk, but he also corrected the lady next to him, very politely I should add, that my name is Nadine, not Natalie ( happens all the time, really, but was so considerate of him to politely correct her in front of me. I left smiling. Thank you Jeffrey! See y'all next time!
Charles S.
5 out of 5
11/5/2024
Thank you
John R.
5 out of 5
11/5/2024
Great service as always.
Alan D.
2 out of 5
11/5/2024
My FJ did not pass inspection because of rust and the service team never indicated to me on previous service visits.
Shawn L.
5 out of 5
11/2/2024
Everything was great as always!
Robert F.
5 out of 5
11/2/2024
Wonderful job. Great experience. Thank you!
Beth B.
5 out of 5
11/2/2024
Excellent service every visit..
Sheila N.
2 out of 5
11/2/2024
It was very difficult to navigate this service process. I’ve never had this issue in over 20 years. I would get a text saying my multi point inspection issue required me to contact you and when I did no one could see the message I was sent. I was sent to so many voice mails on Thursday. Finally my husband I were able to talk with him at 5:00 pm and he went over the insoection and recommendations and the car had to be there another night. Not sure what is happening but I certainly do not want to use the automated system next time. I want to speak with a perso.
Shirley H.
2 out of 5
11/2/2024
$80 oil change is too , too much. So is 5 dollar license plate bulb, $20 labor for 5 - 7 minutes. Thanks
William P.
5 out of 5
11/1/2024
Excellent experience,as always!
Philip P.
1 out of 5
11/1/2024
The technician was not able to replicate the noise that I heard several times. He did check the suspension and drive train as I had expected he would, so I will not worry now. Everything else was excellent.
Thomas G.
4 out of 5
11/1/2024
I am completely satisfied with your service and will schedule my next inspection and oil change next fall or sooner if I have any issues with tha Highlander. Thank you.
Kathleen R.
1 out of 5
11/1/2024
I don’t know who Matthew Izbinski is. I was never introduced to any technician. But I do know the after report did not indicate that a tire rotation was done and it should have been.
Kathleen R.
4 out of 5
11/1/2024
As usual, I was completely impressed with my recent service at Plamiero Toyota. Service dept. staff were friendly, Profesional and considerate about my time and comfort. The dealer and sales staff created me and the waiting area was beautiful and spotless. My vehicle's progress was documented every step of the way with texts and videos sent to my phone. Everything was completed in a very timely manner. In other words, the visit was everything I've come to expect from Palmiero Toyota. So, 3 Highlanders, 1 4 Runner and 3 Corollas later, I am forever a Palmiero customer.
Shina G.
5 out of 5
11/1/2024
Nice atmosphere, excellent customer service. It was my first visit and was completely satisfied.
Chris C.
4 out of 5
11/1/2024
Although I never spoke with the mechanic, I received detailed information regarding necessary repairs and was kept informed of the process.
Margaret C.
4 out of 5
11/1/2024
I was hoping they'd wash it...lol
Gregory B.
5 out of 5
10/31/2024
Well done!

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