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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1287 reviews 69%
4 star 410 reviews 22%
3 star 41 reviews 2%
2 star 64 reviews 3%
1 star 66 reviews 4%
Review Us
Sukho L.
5 out of 5
2/28/2024
Very satisfied
Joanne R.
5 out of 5
2/28/2024
Thank You for the valet service
Patricia K.
3 out of 5
2/28/2024
Please note that our car went back to the shop the next day. We don't blame Kyle but we are not happy.
Wallace P.
5 out of 5
2/27/2024
Absolutely, Mary alway provide great customer service
Raul L.
5 out of 5
2/27/2024
Mariela was very helpful and nice, Great service.
Caesar A.
4 out of 5
2/27/2024
Came in without an appointment and arrived around 1pm and was taken in and was told it would take till the end of the day and it was done sooner then expected. I appreciate this great service that was provied.quick and efficient.
Paul D.
4 out of 5
2/27/2024
Mariela is the greatest!!
Kristin K.
4 out of 5
2/27/2024
Mariela is always very helpful. With my vehicle in the shop for such a long time, she provided excellent communication and was always pleasant to work with. We appreciate her!
Neil G.
5 out of 5
2/26/2024
Super helpfulll, thanks!
Eugene P.
5 out of 5
2/25/2024
Genesis seems to be struggling to build a service network across the country to back up its great cars. I am fortunate to have Norm Reeves’s great service here. It does make me hesitant to drive across country, however.
Tony L.
4 out of 5
2/24/2024
Kyle was great and made sure everything was explained to me. It was great meeting him in person cause I used to do everything through valet service.
Warren W.
4 out of 5
2/24/2024
I am satisfied so far, but the work has not been completed yet.
Steven H.
5 out of 5
2/23/2024
Mariela was very friendly and kept me updated on the status of my service
Edward C.
5 out of 5
2/23/2024
Did a great job and enjoyed meting with her for my service on my car
Manuel U.
5 out of 5
2/23/2024
Excellent service. Answered my questions and my concerns quickly and efficiently. He is well trained and very knowledgeable . Excellent communication skills
Chae P.
5 out of 5
2/23/2024
Kyle was super friendly and amazing!
Briana F.
5 out of 5
2/23/2024
The entire genesis team was amazing and the communication was superb. Appreciate it.
Steven H.
5 out of 5
2/23/2024
Great customer service. Kyle did a great job. He deserves a big raise.
Suzanne B.
4 out of 5
2/22/2024
I am grateful for the valet experience it really helped me to manage my time for the day. The team driver had great service and I appreciate the follow-up the day before, when the team driver was on its way and. While it was going through servicing. Excellent experience overall.
David M.
5 out of 5
2/22/2024
I’m very happy

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