Kyle provided excellent customer service and made sure all my questions answered
You send too many surveys
I appreciate service provided by Mariela Valdez.
Kyle was very nice and helpful and a pleasure to work with. And we were very satisfied with the service.
We are seriously considering trading in our vehicle for the 2025 G90
We had a very positive service experience. We were kept aware of scheduling with pickup times. Car delivered timely and clean with clear explanation of service.
I had very bad experience with Mariela Valdez. She confirmed that service department checked my car but couldn't find any problem even though I showed her the problem in front of her. Also normally after the service my car was cleaned except this time. She kept telling me my car was already cleaned the day before even thogh there were white writing mark on the window, alot of dirt inside and outside of my car. I have all pictures. I asked her to check my tire. She said there is no problem. But the air is still leaking. Normally I get a paper after the service. This time nothing. She gave me my key and uncleaned my car. No explanation. Very bad experience ever.
It’s Always a pleasure to take my car for service.Kyle is a an excellent representative of Genesis and Norm Reeves. He explains every detail of your service, always keeping me updated with everything that needs to done to my car.
Excellent service!!
Mariela was absolutely fantastic throughout this service. She was responsive to every request; kept me in the loop at every stage and referred me to additional services i wanted. Completely satisfied!!
Kyle has been amazing each time I have been there! Excellent work!
Kyle is professional, very nice, knowledgeable, helpful, friendly, capable, dependable, courteous and get things done right.
Very friendly & nice service!
I’m very happy with the service I received today!
Thank you
Overpriced for the service recieved
Kyle was great, did the best he could.
It was a great experience. Mariela was excellent
Kyle genuinely has the customer's interest at heart.
I appreciate the ride to work and back.
Kyle is courteous and easy to work with. Very professional and explains thoroughly the service to be performed. Car loaner was ready as promised.
Mariela was great! She listened to what was important to me, and I was finished with in the time she said. She informed me as to how to get the most from scheduling future appointments. I felt she cared about my experience with Genesis.
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