Service Center

Real Reviews From Verified Customers

Saana P.
5 out of 5
2/1/2025
Both he and Mary gave exceptional service; they were attentive with my questions and provided additional information and guidance regarding future service inquiries.
Steve H.
5 out of 5
2/1/2025
Good service but cost is too much high.
Young L.
4 out of 5
2/1/2025
I I came in without an appointment, but you solved my car problem quickly.
Michael W.
5 out of 5
2/1/2025
Excellent service support , timeline completion and expeditiously communicated completion
Colleen C.
5 out of 5
1/31/2025
Great customer service!
Christine E.
5 out of 5
1/31/2025
Edwin went above and beyond my expectations! The service department at Norm Reeves Genesis of Cerritos is exceptional and impressive. Thank you, Christine E
Shin K.
5 out of 5
1/30/2025
Superb!
The Lj.
5 out of 5
1/30/2025
Mariela made my service visit totally worthwhile. She was polite, personable and answered all of my questions. She’s the best!!
Brandie E.
5 out of 5
1/29/2025
Edwin Rivas does an amazing job. He is always prompt and is terrific at his job.
Mun Sik.
5 out of 5
1/26/2025
Very kind &prompt satisfied outcome
Paul V.
4 out of 5
1/25/2025
Mary is the best!
Nader M.
5 out of 5
1/25/2025
Mariela was on it from A to Z and provided feedback through the entire process. A true professional.
John S.
5 out of 5
1/25/2025
Great and quick service.
Amy C.
5 out of 5
1/24/2025
I am very satisfied with service that was handled by Edwin. He was kind and very helpful with all of my questions and my needs. However my car wash wasn’t the greatest but all other service was good.
Rifat R.
5 out of 5
1/24/2025
As usual, Mariela is very thorough, prompt, efficient and very professional. She explains everything and makes sure everything is done as required. Her communications throughout the process are very much appreciated Rifat
Kaitlyn C.
5 out of 5
1/24/2025
Kyle Predmore was absolutely fantastic. He walked me through the service and answered all of my questions.
Yung Sik.
5 out of 5
1/23/2025
Excellent
Stephanie H.
4 out of 5
1/22/2025
Thank you! I have received excellent service at your dealership and I appreciate it!
Chongbae L.
2 out of 5
1/22/2025
My GV70 electrified issue of lost range since the recall campaign done a couple of weeks ago. I am used to ne able to charge 220 miles before, now it is only 196 miles. The visit last Monday did not address the issue. Mary is very courteous and kind though.
Robert L.
4 out of 5
1/22/2025
Kyle was helpful as always. Timing of the service was in line with the estimate he gave me when I brought the car in.

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