Only issue not resolved is the Electronic Key won’t install. Genesis & Apple need to get their Interface Engineers working better together. CUSTOMERS should not be forced to deal with Software Incompatibility Problems. BETTER COORDINATION IS REQUIRED!
Mariela was very cooperative and helpful in servicing my vehicle and also took care of the broken key as promised. Top notch customer service.
Your service was very good.
Car is still being repaired. It’s been in and out twice and this time is about 3 weeks now. Perhaps is not Mary’s fault but the car is not doing well. I believe your management need to seriously looking into this. Corporate engineering and quality will need to get involved. If the car cannot be fixed in the coming week, what do we do???
Mariela always greet me with a bright smile and treat me as a valuable customer.
Kyle is kind and godd explanation for me, but I hope to receive fast service for me to get my car.
Kyle is very professional and helpful. He is a car guy who knows his stuff. Always helpful.
You guys rock, great service! Please say hi to Issac for me
The mechanical service seems fine, but getting updates from Kyle was not good, when he did text me, I would answer and ask for further information, but the response would takes days. We had a dent repaired on a door, and new paint damage was found elsewhere that wasn't there prior to having the car serviced. I had to ask what service was performed because Kyle never told me. Lastly, it seemed that the service took too long.
We were expecting the car to be returned the same day, but received no communication when the car wasn't returned at the end of the first day.
I appreciate that the service team did their best to solve the problems even though it took longer than expected. Thanks again.
Everything interaction and the technology were top notch.
Yes. Waited a bit to get my car after they cashed me out.
It was very nice to work with your team
She is always great. Professional and helpful
Edwin was honest and helpful!
Customer service was exceptional.
I've only had my car 4 months and it's already given me issues...I never got a loaner car so I had to miss 2 days of work..
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