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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1281 reviews 69%
4 star 408 reviews 22%
3 star 41 reviews 2%
2 star 64 reviews 3%
1 star 66 reviews 4%
Review Us
Erica M.
5 out of 5
5/5/2025
Per my husband he was extremely helpful and made the process very smooth. I agree that Genesis has amazing customer service.
David E.
5 out of 5
5/5/2025
Everything. Was handled very well
James H.
4 out of 5
5/4/2025
Problem was resolved quickly without issues. Thanks!
Tina W.
5 out of 5
5/4/2025
Thanks for taking care of our vehicle
John O.
5 out of 5
5/4/2025
Friendly staff
Stephanie H.
5 out of 5
5/3/2025
Excellent and thorough service.
Maria C.
5 out of 5
5/3/2025
Excellent service
Manuel M.
4 out of 5
5/3/2025
I look forward to being a part of evaluating Kyle’s attention to myself and my vehicle. In advance of any survey, allow me to say Kyle Predmore is a consummate an outstanding professional of the highest order.
Alex F.
5 out of 5
5/2/2025
I was very comfortable with the service I was receiving you guys are awesome. Thanks again.
Bradley P.
5 out of 5
5/1/2025
Mary Valdez and the Service Team were top-notch! Thanx to all…!!
Craig E.
5 out of 5
5/1/2025
First rate super fast advisor was super pleasant.
Ben P.
4 out of 5
5/1/2025
The service was great and Kyle is a asset to your dealership.
Jesse G.
5 out of 5
5/1/2025
Kyle was excellent, professional and very knowledgeable, I will return to Cerritos for all services and new vehicles purchases. Thank you so much! Jesse
Matthew X.
4 out of 5
5/1/2025
Service at every point of this journey was excellent. Ms Valdez went above and beyond and I was always communicated with fully, on time, and with consideration. A+ effort and am happy with my car working perfectly after service.
Rudy V.
5 out of 5
5/1/2025
Mariela provided exceptional “Customer Care”.thank you!
Eleana R.
4 out of 5
4/30/2025
She was great and very helpful. I’d be happy to fill out a survey
Bernetter J.
5 out of 5
4/28/2025
Job well done.
Rhona S.
5 out of 5
4/27/2025
Mariela and service team are always professional, courteous, and ensure that I am always a happy customer. Great work team Genesis!
Charles P.
3 out of 5
4/27/2025
Cool, however le5s.talk about the coup fully loaded, I saw a red one today however Blue ir.even Brown would satisfy me.
Bich N.
5 out of 5
4/27/2025
Great service

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