About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 1281 reviews 69%
4 star 408 reviews 22%
3 star 41 reviews 2%
2 star 64 reviews 3%
1 star 66 reviews 4%
Review Us
Charles P.
5 out of 5
6/14/2025
Will do
Tony L.
4 out of 5
6/14/2025
Kyle is always great and makes the visit quick and harmless. He was able to help us with an ongoing issue that we had with the car and made sure that the part needed was under warranty. Overall we enjoy taking our car to Genesis of Cerritos
Traci G.
5 out of 5
6/14/2025
The entire experience was outstanding.
Artie B.
5 out of 5
6/14/2025
Great service, Edwin was great
Nisha G.
4 out of 5
6/12/2025
The job was well done, left with no issues. Unfortunately, I ran into the same issue today, after hours, so I will be calling Edwin back in the morning.
Mark C.
5 out of 5
6/11/2025
As a new customer to norm reeves genesis I appreciated how everyone made me feel welcome. I definitely will be going back for service and would recommend to others.
Maria D.
5 out of 5
6/11/2025
Beautiful new place and my service writer Kyle was extra nice.
George F.
5 out of 5
6/11/2025
Good Job
Jesse G.
5 out of 5
6/10/2025
Kyle was very helpful.
Betty B.
5 out of 5
6/10/2025
The service was exceptional
Rosemary V.
5 out of 5
6/9/2025
I think Edwin is one of the best sales service representatives I have met!!
Michael S.
5 out of 5
6/7/2025
Edwin Rivas was outstanding. He had me in & out in minutes and let me know that he had the car washed. Much appreciated Edwin, and thanks for the top-notch service you provide me. Respect!
Linda W.
1 out of 5
6/7/2025
I regret that I agreed to have the brake fluid changed. I was charged $180 to do so! The vehicle is a 2023 genesis G80 EV with just 8,780 miles on it. Why was this done?! It seems totally unnecessary, especially when the Genesis maintenance schedule indicates the brake fluid is to be checked at this mileage and changed at 60,000 miles.
Shane K.
5 out of 5
6/7/2025
Mariela provided extremely prompt answers and was very easy to work with.
Michaela W.
4 out of 5
6/6/2025
What a reconfirmation that we chose the right dealer. You guys navigated beautifully, communicated well and accommodated generously. My only comment is that it was fairly expensive.- but if you’re going to charge like that, you certainly delivered and experience to commensurate with the price.
Joanne L.
5 out of 5
6/6/2025
Kyle was very efficient and pleasant. Everything went smoothly.
Michael K.
5 out of 5
6/5/2025
Very good~~
David L.
4 out of 5
6/5/2025
Car wash ready quickly and the new lobby is very comfortable.
Young K.
5 out of 5
6/4/2025
You did good job Norm Reeves Genesis service center Thank you
Samuel R.
5 out of 5
6/4/2025
Will do

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.