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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1281 reviews 69%
4 star 408 reviews 22%
3 star 41 reviews 2%
2 star 64 reviews 3%
1 star 66 reviews 4%
Review Us
David J.
5 out of 5
7/10/2025
Great service.
Laura M.
5 out of 5
7/9/2025
Great service!
Michelle T.
5 out of 5
7/9/2025
Great service. Kept me updated with the work/progress on the vehicle. Would recommend Norm Reeves to anyone looking to service their Genesis.
Matthew T.
5 out of 5
7/9/2025
Excellent service from very nice people all the way around!
Christina W.
5 out of 5
7/9/2025
Smooth and easy! Thank you
Cindy R.
2 out of 5
7/8/2025
I went in for a windshield replacemte..I got the price from parts department for windshield and a price from service for install .. went ahead and scheduled the appt ..once I got there Kyle gave me a whole new price over $1,000 from what I was quoted.. ..never heard back from Kyle or management
Dong J.
5 out of 5
7/7/2025
Thank you. By the way let me know when can you finish my G90
Jacques N.
5 out of 5
7/7/2025
Kyle was helpful and professional, as usual. Great listener.
Vivian C.
5 out of 5
7/7/2025
She was awesome. Friendly service with a smile and answered all my questions
Giovanni M.
5 out of 5
7/7/2025
Great service from Kyle from start to finish. Best representative I’ve ever dealt with
Bettye J.
5 out of 5
7/5/2025
Kyle was exemplary! He kept me informed about the status of my vehicle. What I appreciated most was his honesty about when the part was expected. I feel he went above and beyond to get my vehicle back to me earlier than I expected. Please let him now how much I appreciate his service.
Michael D.
5 out of 5
7/5/2025
Thank you for the excellent service
Du Hee.
5 out of 5
7/5/2025
Ok. Thank you.
Mario M.
2 out of 5
7/4/2025
The worst experience I ever had. I will never ever recommend you anyone.
Nancy U.
5 out of 5
7/4/2025
Edwin always takes care of us.
Jorge V.
5 out of 5
7/3/2025
Edwin is a class act and was very helpful and detailed updating me consistently with the updates on my vehicle and working along with the insurance to make sure I did not come out of pocket more than I had to.
Kimberly G.
4 out of 5
7/3/2025
as usual, Kyle is a complete joy to work with. He always has a smile on his face, super helpful and keeps in contact with me while he has my car.
Sung Woo.
5 out of 5
7/3/2025
good job
Richard M.
4 out of 5
7/3/2025
Great service!!! I can’t say enough good things about service and Genesis:)
Cherry E.
5 out of 5
7/2/2025
The service was great and the person who assisted me was excellent. Thank you!????

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