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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1324 reviews 69%
4 star 419 reviews 22%
3 star 41 reviews 2%
2 star 66 reviews 3%
1 star 67 reviews 3%
Review Us
Lateefah S.
5 out of 5
10/18/2025
Edwin is awesome. He’s very professional and helpful.
Miguel M.
5 out of 5
10/18/2025
Edwin went above and beyond to keep me updated on my vehicle and provided great service.
Carol K.
5 out of 5
10/17/2025
Mary was very professional and helpful. The best service I’ve had since I bought my car.
Elia S.
5 out of 5
10/17/2025
Experience here is always pleasant.
Michael T.
5 out of 5
10/17/2025
Very professional
Dan P.
5 out of 5
10/16/2025
She is very knowledgeable, professional, and courteous. It is always a pleasure to work with her as you know you are in good hands.
Robert S.
4 out of 5
10/16/2025
Ed was promt, courteous, anticipated, my old age needs and provided an uber to home And back .
Paul V.
5 out of 5
10/16/2025
Mary is the best service advisor you guys have
Pitoura D.
5 out of 5
10/15/2025
Great service!!! I will always go there from now on.
Martina R.
4 out of 5
10/15/2025
We appreciate Edwin, who assisted us through the repair process of our GV-60. We’re very satisfied with the appearance of the repair No issue thus far. The rain storm will be a good test for the repair(s). Due to an issue with the navigation system, we had to leave our car for an additional two days. Loaner cars were provided. It appears the navigation hiccup was fixed. Thanks again!
Rhona S.
5 out of 5
10/15/2025
Great service and awesome communication. Thanks TEAM Genesis, Cerritos.
Terry W.
5 out of 5
10/15/2025
The service representative Was courteous,friendly , providing quick and easy service. . The new location is fabulous.
Kang Ho.
4 out of 5
10/14/2025
Keeping the promised time
Donna P.
4 out of 5
10/13/2025
It was really easy to check in, get a ride home and back, and check out. Wish the Drs office worked as well.
Cheryl/Pancho G.
4 out of 5
10/13/2025
Edwin is an amazing service rep! He has taken great care of us the couple of times we have been to the dealership.
Osra C.
5 out of 5
10/13/2025
Edwin is extremely courteous, Knowledgeable, and kind. I am always treated very well at Genesis Cerritos. TThank you Edwin for your support.
Martina R.
4 out of 5
10/13/2025
We appreciate the personal touch Edwin Rivas has shown us. He has kept us updated while our GV60 was being repaired. The repair was exceptional, but we to leave it at the dealership. Due to a minor hiccup with the navigation system.
Carol P.
5 out of 5
10/12/2025
Kyle was wonderful and extremely helpful. He explained everything that was going to be done with my car. Great to work with.
Rojeh H.
5 out of 5
10/12/2025
Edwin was very knowledgeable and l am very satisfied.
Nathan B.
5 out of 5
10/12/2025
Great service.

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