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Real Reviews From Verified Customers

Service Center Review Summary

5 star 144 reviews 63%
4 star 60 reviews 26%
3 star 7 reviews 3%
2 star 8 reviews 3%
1 star 10 reviews 4%
Review Us
Philip Y.
5 out of 5
5/16/2024
Your service is great!
Du Hee.
4 out of 5
5/16/2024
Please continue to help us like you do now.
Bershtel Enterprises.
3 out of 5
5/16/2024
No matter what the customer service says, it always takes longer. Your processes that you follow are not customer friendly. Keith is great though
Rifat R.
4 out of 5
5/16/2024
Done efficiently
Marcia G.
5 out of 5
5/16/2024
Mariela was very pleasant and professional - a pleasure to deal with!
Andrew J.
5 out of 5
5/15/2024
Friendly. Very professional and knowledgeable. Answered all questions.
Helena C.
5 out of 5
5/15/2024
Great service!
Ives W.
5 out of 5
5/15/2024
Very happy with the service of Kyle and Isaac.
Jaime P.
5 out of 5
5/15/2024
Keep up the outstanding service Kyle!
Inseo B.
5 out of 5
5/14/2024
Kyle is such a nice and professional staff at NormReeves!!
Xianren L.
5 out of 5
5/13/2024
Kyle is the best. Great service.
Gerwayne T.
2 out of 5
5/13/2024
They charged me for tire rotation, but didn't rotate my tires, now I don't trust them to conduct my 60K mile tune up, what more will they lie about. Calling corporate Monday 5/13/24.
Gail L.
5 out of 5
5/12/2024
Thank you for being upfront about time estimate to be serviced. Even though it was 3 hours it was as promised and no longer. Kyle is friendly and gives great customer service.
Bich N.
5 out of 5
5/12/2024
Great service! Best asvisor!
Bradley P.
5 out of 5
5/11/2024
Throughout the process Mariela provided professional yet personable service. One more example of the excellence of Norm Reeves Genesis!!! Thank you all once again!
Esther G.
5 out of 5
5/11/2024
Mariela qas very courteous. Had a big smile seemed warm and was very professional. It was an exceptionaly interaction.
David K.
5 out of 5
5/10/2024
Valet service and vehicle services were outstanding
Paul V.
5 out of 5
5/10/2024
Mary is what makes your dealership a great experience. She is friendly, professional, and I feel like I can trust that she has my best interests at heart. Great job hiring her on to represent your brand.
Mohsin A.
5 out of 5
5/10/2024
He was great
Edgar K.
5 out of 5
5/9/2024
Everything was prepared to complete the PM work. Mary was courteous and handled issues professionally. Overall the job was well done. Thanks!

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