Incredible service
THANK YOU
Edwin and the team provided me with exceptional service, care, and convenience. I highly recommend them and would return for any future maintenance or concerns involving my GV80. Thank you.
Edwin Rivas service was excellent.
I received a text telling me my vehicle was ready to take home. Upon arrival I was told it was being washed. Approximately one half hour later I was able to drive it home. Once at home I examined the rear cargo area as the third seats were checked for functionality by the service crew. I found the third seat cover still haphazardly pulled back, seats exposed and items I stored there strewn about!
Patrick was great. Very friendly, clear in his communications, great follow-up. A good addition to your team there!
Kyle answered all my the questions that I had. He also advised me of any upcoming maintenance for my vehicle. I really love the new facility. It's so convenient the way you all have it designed to where it an easy enter and exit from the building. I had a 2 1/2 hour wait today. But it was nice that you had coffee, water & snack. It came in handy. I waited for my car and it was so comfortable in the waiting area that I didn't even know that the time had passed when Kyle came and told me my car was ready. Thanks for a wonderful experience.
advisor patrick was very kind and helpful he made process so simple and took great care of me
Patrick was attentive to the needs of my vehicle. He has a trusting aura which the service decisions easier.
I made the right choice from this dealer,thank you for your guys' service????????
Despite the project took more than 3 weeks but I realized that the repair was a difficult one. Mr Predoore had been very professional and kept me updated and informed of the progress. He is definitely a valuable asset of Genesis of Cerritos
Thank you Edwin for your service
As always, your service members went above and beyond to take care of the issues with my car. Kyle and Edwin are wonderful!
Well my genises is a 2023 with 17000 miles on in and I’m a connected service and I registered and my name and I expected to get a break on the service price but everything was charged full price wasn’t too happy about that should be three years 36,000 miles so that’s where I’m at right now I wasn’t too happy
Edwin is an asset to your operation.
As always Kyle took good care of me.
I am very much satisfied by your kind service!
Patrick Sim is so kind. He explained in detail
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