Hi. I had a diagnostic on 03/28/25. My adviser was not there due to a call out so someone else assist me. I asked for a Manager because I was not told that it could take all day. The Manager assist me and expedited my service, I was able to ride with the technician to go over somethings I was experiencing while driving. The technician was able to feel the jerking of my car. The technician explained to me that it would take about 1-2hrs since there will be need to be test completed to determine what will happen next. The Manager stated to me that if the car had to stay overnight that I could get a loaner. I explained to the Manager I cannot come back during the week since I work in Beverly Hills at an hospital. I cannot take off like that. Within an hour the Manager came and talked to me and he stated that there was an update needed for the transmission and there was another test drive completed and another test ran and the car did not detect anymore juddering. The manager stated if I noticed the juddering again to bring it back in. On today me and my family was out and we noticed when going up a small hill in the alley the that car started the judder even worst then before. It felt as if the car was going to shut off. I’m really upset that Hyundai did not look into this matter even further and it should have been kept overnight to really find out what is wrong with my car. I took the day off due to my car not performing right and was sent back home with my car doing the same thing. This is such inconvenience and I cannot take days off because of me having to bring my car back and forth to the dealership. Since my car is doing the same thing it will need to be brought back to the dealership. I’m also under warranty for 100,000 miles. If this matter does not get resolved I will need to contact Hyundai Consumer and speak with a Case Manager. If someone can give me a call back! I will be greatly appreciative, due to me working at the hospital I cannot answer my phone until lunch time . This Mon my lunch is at 12:00 noon and Tues-Fri my lunch starts at 11am.
Louie Ramos did a great job
I am responding to your request regarding my recent service experience at your dealership. I brought my vehicle in on Tuesday, 3/25, due to a noise coming from the rear passenger side, specifically heard between 40-55 mph, which I communicated to the service representative.
I did not receive any updates until I inquired later that day and was told my cross rails were installed incorrectly but that no other issues were found. However, through the Bluelink app, I saw that the technician had not driven my vehicle at the specified speed to replicate the noise. I was then asked to return on Wednesday for a test drive with a technician.
During the test drive with Jovani, we both heard the noise, and I also noticed my tire pressure sensor light was on, which was not the case when I dropped off the vehicle. I reported both issues to the service advisor but again received no updates throughout the day. Bluelink showed my car had not been moved or worked on, and after multiple calls for a status update, I finally received a callback at 4:10 PM stating my vehicle was ready. When I inquired about the tire pressure light, I was told I’d receive a call back, only to find that it had not been addressed. At that point, I asked about a loaner vehicle, as I had business meetings and could not be without transportation if my car needed to be kept for a third day. Due to the lack of available loaner vehicles, I was advised to pick up my vehicle instead.
Upon picking up my car, I was informed that my cross rails were still incorrectly installed and that I would need to return for corrections, along with another test drive with a technician. I had already taken time off work for this appointment and cannot continue to do so for an issue that could have been resolved in one visit.
It is concerning that my car remained idle for most of its time at the dealership despite having an appointment. Additionally, if known issues such as the cross rails and tire pressure light were identified, it would have been more efficient to address them while the vehicle was in service. I purchased my vehicle from this dealership and would like to continue servicing it here, but this experience has made me reconsider.
I would appreciate your feedback on this matter and any steps your team can take to improve the service process moving forward.
Excellent customer service!
A great experience and excellent service by Justin Linago!
Was great being helped by him.
Candice made me feel welcomed and kept me informed regarding the service. She did a great job
Enrique is my favorite service associate. He is always kind, and knowledgeable. Always communicate when car is being service.
She kept me up to date on all steps of the process and answered my lengthy questions.
Thank you! You made what I feared would be a pain in the neck… turn out to be easy. Thanks for communicating everything so well!
Your technician left the top of the intake ear box completely disconnected and just laying on top, not even in correct position.
Weird workers, had a worker stare me down as I was walking in. Trying to intimidate me or something, makes me laugh. Punk thinks he’s better than everyone else. Asian looks Filipino definitely needs a reality check
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