Requested window washer fluid as light is on and was said no problem and it was not filled
Jayden provided wonderful customer service. Very professional amd kept me updated through the entire servicing of my car.
She is great at her job and is concerned for the consumer great personality helpful, and resourceful
Jayden was very helpful and very professional.
Candice Roxas, the Services Supervisor at Hyundai Norm Reeves Cerritos, was outstanding in assisting me with my need to diagnose my vehicle's 12 volt battery and resolution. She is very professional and courteous throughout my experience.
I came in at 1040 am for oil change. Waited 2 hours then left because the oil change was yet pending. When i returned 2 hours later, i was 1st told my car was still not ready, then 5 minutes later it was. I walked over to cashier to pay and stood behind 2 other customers waiting for the young cashier to assist me. While we waited, a 2nd cashier was also there, but never offered any assistance. I made eye contact with him several times, but he said nothing, so ,i politely waited. But when a Caucasian woman came and stood next to me, he IMNEDIATELY offered assistance. I am African-American and felt my business was treated less important due to my race. This was unacceptable. If the other cashier was busy, He could have said something. But instead he ignored my daughter and I.
Tony did an amazing job. Always on top of his game!
Excellent customer service. Timely response
Great communication. Thanks Tony!
Tony was very professional and accommodating. Excellent customer service. The lounge was comfortable and the car was ready by the time it was promised.
Service was great. No delays and everything was explained.
Candice handled the car's technical problem very well. She updated me with the diagnosis and delivered the car in a short time. I appreciate her skills and responsibility in this matter.
During the two weeks that my car was being repaired, I was truly impressed by the kindness and dedication shown by Marlen and all the staff. Their commitment to providing the best possible service was evident throughout the entire process.
My car has now been repaired and restored to excellent condition. I since appre
everything that everyone at C
Thank you very much to the entire team at Ceritos Hyundai.
I have 2 nicks in my windshield that were not there when I dropped the car off. Otherwise, Jayden did a great job.
Louie is a very knowledgeable young man with exceptional people skills. He’s a perfect fit for your company.
Appreciate the patience and the work of Dylan to take care of my car.
The dissatisfaction of the service WAS NOT with Marlen. She was professional and welcoming and I could tell she was actively listening to my concerns. There was a slight lapse in communication around the time came for vehicle pick-up, but nothing major. The issue I have is with the technician that worked on the vehicle itself. Apparently the connections to the screen had to be worked so the screen had to come off. When I got the car back it was as evident they didn’t care to even attempt to clean their dirty fingerprints that were literally all over the screen and even the steering wheel had some weird almost sticky reside on it. One would expect to get their vehicle back at least as clean as it was when they took it in.
I have brought all 3 of my Hyundais in for service within a week’s span and Candace has helped me with 2 of my 3 Hyundais. She consistently provides superlative customer service and goes above and beyond to take care of her customers. She provides clear, thorough communication about the service that is being done on my cars which brings great reassurance and trust in the process especially as a female customer. Moving forward, I will always request Candace to be my advisor for all needs for my 3 Hyundais. I value businesses that build relationships with clients to which I gladly give back my loyalty in return.
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