Gary always provide excellent service , and I will continue to come back!
Thanks to, and shout out to Gary for what I call
perfect servicing once again!
The Manager and Staff for the Service Department are doing a great job!!
Keep up the Good work!!
I am overall happy with my service, but I am extremely pleased with the level of service Louie Ramos provided. He kept me informed of the service timeline and was very helpful in getting me a loaner vehicle.
So appreciate Gary Ohnesorgen, how he cares about his customers, giving them great service in a timely manner. My sister & I both are Hyundai owners & so appreciate that we can text or email Gary anytime with questions what service is needed & he will respond back & be there to to help us when we do come in for service.
No sales pressure from Gary even though I wanted minimal service for my suv.
Waiting room is excellent. Selection of hot drinks is appreciated.
When do I get my insert key? It is ridiculous to charge people that much money and all the parts aren't even there to complete the job.
Very satisfied with my service. Thank you.
Your employees are great. However, when I picked up my vehicle from being serviced, it was making a horrible loud sound, so I looked under the hood and noticed that the opening where my air filter goes was left open. My advice to you as a service center would be to fully inspect the vehicle and make sure everything’s put back as it should be and in the proper place before closing the hood. Situations like this caused me to lose faith in the services that you provide. I don’t feel. I should have to inspect my vehicle to make sure everything is put back in place when I pick it up.
Amazing experience with everyone I came into contact with. Will be back to this facility!
Enrique provided excellent service, he takes his time to go over everything and make sure that you are satisfied.
Gary was absolutely wonderful! I felt taken care of, I felt seen. I felt heard. Grateful for the experience and opportunity to find my go to place to take my car. I wish more people were like Gary! Thank you for the great service!
Jayden was fantastic! He was pleasant to deal with and kept me well informed as to the progress throughout the day. I am very pleased with all aspects of Norm Reeves Hyundai!
Gary was super helpful and turned what I thought was going to be a painful situation into one that was much less stressful.
I scheduled an appointment so I would have expected a shorter turnaround time. I was told when I checked in the wait time was 1.5 to 2 hours which is still long for an appointment scheduled a week in advance. The actual time was 3 hours and would have been longer if I had not gone to the check out desk to ask the status. Just too long of a wait for scheduled appointments.
I visited your service department because of a recall notice. While I was there, I asked the staff to check whether my car had any maintenance due, since I kept receiving notifications about a 10,000‑mile service.
My Santa Fe had 11,244 miles at the time. The first oil change was done at 6,500 miles, so the next one should be around 14,000 miles. However, when I received a call a few hours later saying my car was ready for pickup, I was told that an oil change and filter change had already been done.
A few weeks earlier, when I first called about the 10,000‑mile notification, I was told not to worry because no maintenance was due. I was also told that if I wanted the notification reset, I could stop by anytime and a technician would reset it. That is what I expected when I came in on Saturday, 6/13, for the recall.
As i can have 4 complimentary oil changes, I request this oil change to not count as the 2nd, as I didn’t request or was notified about it.
My phone number is ****-****-xxxx to check my file and records about this.
I expect to hear from someone soon.
Thank you
Very helpful adviser, tony
I want to start by saying all employees in the service department were very nice and helpful, but you need to do something about the wait time once service is complete.
I waited in the lobby while my car was being serviced. Once complete, I got the text that it was ready. I went to the customer service area in under 5 minutes from receiving the text and since my service rep knew I was there waiting, I did not feel it was necessary for me to text the number that I was coming. I waited almost 30 minutes from the time I received the text to the time my car was brought to me.
This is not the first time I have waited longer than expected for my car to be brought back but in previous visits, I had left the property and now understand I need to not only tell my service rep I am coming but also text the number. I will take responsibility for that. But when I am there waiting, there is no reason the car should take this long to be brought to the front.
Dylan was very professional on time, exceeded my expectations with the job being completed. Totally helpful and explained what they were going to do inside the car and the exterior of the car.
Social