Great service I dropped my vehicle off without an appointment and they were able to get it back out to me the next day. Thank you
Gary is great. He is the only service rep I want to deal with. I plan my visits around his work schedule. Someone I can trust.
I would like to talk to your maintenance manager
Gary, always takes good care of me on service days.
Parts are ordered and just need to return to take care of putting those in
place.
The job was done in the same day.
I was notified of how much it
Would be and it was done when
Enrique said it would be.
Jayden got my basic tire rotation done in the time. quoted, I am satisfied. Great work Jayden!
Service was satisfactory...Louie was professional and courteous
Only negative- you were putting cars offsite-took almost 60 minutes to get it- you put a warning in your msg but not loud enough!!
Experience was mediocre, I have a problem with tje car that there are some vibration/shaking i shared my issue. Only option given to me was go for diagnostic and pay usd190. Otherwise no one can even try to drive to see the issue itself. I expect basic thing, someone drive and give a suggestion does it really requires diagnostic or something else or may be that's not an issue. I felt like dealing with machines.
Everyone treated me good.
Enrique was very helpful, explained the issue with my car and answered all my questions.
Enrique and the rest of the staff at Norm Reeves were very professional and courteous.
Everything about my visit went great so happy with the customer service I received at the front desk with Jayden he was very attentive. I was a little disappointed that when I got my car returned to me the car was not washed would be my only complaint I’ve always received a wash when getting my car serviced. Other than that super happy with overall experience
Enrique was solicitous and explained service gir me as well as getting me back on a regular service interval.
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