I am according to the window sticker indicated the mileage and date for next schedule to make a plan for oil change. But you don’t want to service. Very disappointed!
Was quick and easy and the text communication is amazing. Only issue I had was with the initial call. It took me 3 months to finally get someone to order the recall part. The first two times I ordered they promised me someone would call me once the part is in and no one did. Everytime I called they said no one ordered the recall part for me. Finally on the third time it just so happened that they had a spare brake fuse so they scheduled me. I shouldn't have to call 3 times in a 3 month period. This is no fault of Mariela but whoever takes the calls. There's a clear disconnect.
Mariela was helpful and efficient , i appreciate her knowledge and kindness in answering my questions . Im satisfied and happy with my hyundai santa fe so far and if i should change for another vehicle in the future , i think it will probably be another hyundai.
Service was great premises were spotless and staff very professional
No further comments need be made. All was great 1
Gary and the service and parts departments Have give me and my wife wonderful personal service for many years. Thank you
Cheyne was great , explained everything very well !!!!!!!!!
Gary is awesome!! Always helpful and goes the extra mile to make sure I am completely satisfied with the service. For the past four years I have only trusted Norm Reeves Hyundai to service my vehicle.
Gary has been so helpful through the process of getting of our car repaired! Excellent customer service from Gary and he’s been extreme professional.
Hyundai is the worst company when it comes to warranty coverage. Not only did the fail me, but the failed my wife. She was just diagnosed with breast cancer. We missed appointment under the false possibility of having our car fixed. I will never buy and I will actively discourage others from ever buying a Hyundai again.
Prompt, courteous service.
Excellent service and very professional. Paul was very helpful and very attentive of all my questions in order to provide an excellent service. Thank you Paul for your awesome work.
Provided great service and follow up!
I'd like to say that me & my wife were very happy to have met Paul Phan who help us with the very professional service as a perfosional. He is an exceptional service writer & a very will communicator with customer service. Him & Crystal Martinez are very perfosional Hyundai employees. A five star?????team.
Kept me updated about my car
Paul is amazing .. find all the time we leave our car its in good hands with him.
Good, clear communication.
Very friendly, great service, service plan, details
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