Norm Reeves Hyundai Cerritos Auto Repair Service

I was very happy with the service I received from Cheyne and the whole staff at Norm Reeves.

Paul was extremely professional and courteous.

Very friendly and helpful!!

Heman is the reason I drive so far. He is a leader for sure.

Service took too long and was expensive. No service loan vehicles ever available. Parts for recall not on hand, expect me to return again to collect. Will not return in future.

My first time experience bringing my car in. Paul has excellent customer service skills. He is very friendly. Followed up with status of service and car was done in on time!

Cheyne Riggs is very professional, pleasant and truly explains what was performed and what is needed in the near future.

Very professional

Gary kept me updated throughout my wsit and I really appreciated that.

Cheyne was awesome, a caring professional who knows what he’s talking about. Although I live in Chino, I will continue to get my vehicle serviced in Cerritos due to the great customer service. Thanks Cheyne!

Very professional. Easy to talk to and a great communicator.

Thank you

I drop my car off to fix a defective door latch. Because I have been rushed to the hospital, my wife arranges for the to be towed home. Upon arrival, both the driver and my wife discover the window on the door that was fixed was down and wouldn’t go up. When my wife called, she was told the car was washed therefore, the the window must have broke during the tow. Really, after you have, - serviced my transmission 3-4 times before replacing it with 42K miles - two weeks after picking the car up, all of the antifreeze drains out and the car overheats. - after replacing the antifreeze, it happens one week later. - I bring the car in and you charge me $425 to replace two hoses. That was when the latch was suppose to be finished. Even after buying two vehicles, and considering the purchase of a third, my wife and I have been treated in both an unprofessional / fraudulent manner .

Paul Pham was very helpful,. I was very happy with the service

Great customer service

Excellent customer service

I’m’a longtime satisfied customer. Gary is my go to service guy. I received excellent customer service from Gary Ohnesorgen!!! He keeps me informed of the status of my car. He gives me honest answers. Another great experience of customer service.

Thank you for servicing my vehicle, Enrique and everyone else I encountered were very friendly and professional.

Very personal and friendly

Appreciate text over phone call, as I was in a meeting.