Today was my first time coming to Norm Reeves Hyundai. I came from another dealership which was Southbay Hyundai in Torrance where I was treated horribly on multiple occasions! My experience with Norm Reeves today made me so happy. From the smiling faces & customer service, to every employee I came in contact with asking me if I needed to be helped & welcoming me in! Amazing customer service is so important to me as I also work in customer service as well. When a customer feels welcomed they will return & share there experience with family & friends as well. I wish I would have come to Norm Reeves Hyundai so many years earlier!! I would like to thank the GM for the excellent experience, training & customer service that every employee is trained with! I really appreciate how Enrique kept me informed every step of the way. I also appreciate how I brought in my customer coupon from the other dealership & it was honored! I’m just so overwhelmed with gratitude! Such an amazing experience!! I look forward to my next visit because you have a customer for as long as my 2012 Hyundai Elantra Limited runs! Thank you for your time have a wonderful evening!
Sincerely,
A’Sha Edmonson
Service was quick and was given good information on my service contract and how to use it in the future. Service person was polite and helped with my problem. Notified promptly when vehicle was ready. Pick up was fast and easy.
Always, I have a excellent service and will buy Hyundai car for my next car
Thank you for excellent service
Thank you for being patient with me and providing great customer service.
My car was not returned I was not notified about the status of my vehicle.
Service was exceptional!!!!!
Paul was awesome. Paul was a perfect gentleman excellent customer service very polite. Paul had great energy today. Very upbeat and professional. Five stars for Paul!!!!
T.King
He is the best!! So polite, helpful , and just all around a great personality! I will never go anywhere else just because of him. He has helped me from day 1 when I bought the car in 2018 and I could not be happier with his service!!!
He was amazing, just all the way around a nice guy.. broke down of what was done and what to look at for my next time.. there was a little issue with texting me when my car was ready but all the way round he was amazing
Paul Phan is outstanding! He is an asset to the Hyundai company, and I'm really appreciative of everyone that helped in the resolution of my cars issues, thanks again, Christie
Justin Lingao really knows how to value each customer. He's an asset to Hyundai's business because he values customer appreciation thru honesty and providing prompt service; effort/s like this results to customer retention to remain loyal to the Hyundai trademark.
We have always received excellent service from your
Professional and friendly staff. Today’s experience
was no exception. Mariela Valdez is very efficient
and did an excellent job of keeping us informed
when unexpected repairs were discovered and repaired.
Overall we had a very pleasant experience.
Friendly service and great information about next services
Great service
Cheyne was very helpful and assured me everything will be taken care of.
thank you for great service!
Very pleasant
Job well done
Service tech was very knowledgeable and kept me updated about my car
The service in the car was completed in a shorter time, Gary was very friendly and welcoming
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