Enrique was very helpful and efficient.
Gary in service was very nice and kept us informed on my car!
Everything was handled in a professional manner.
Great job communication and got the job done in a timely manner also put my plates on.
Christian communicated well during the process. He kept me updated with everything and let me know when a part needed to be replaced. The estimate provided was exactly what I paid.
Paul went above and beyond to ensure I was completely satisfied.
They have been providing great support in everything we request for our hyundai. Thanks
Paul knows and performs his craft with a high degree of excellence. He listens very effectively by helping his customers to verbalize their concerns for their vehicle, and captures the details of their service concerns. He is friendly and makes the process of getting their vehicle properly serviced enjoyable. Also, upon completion of my vehicles service, he reviewed each of my service requests perfectly from memory. Paul gave me the impression that my Santa Fe Sport was his most important assignment ever. Thanks so much Paul. Phan.
Kyle is very professional. I really appreciate his assistant. I would love to provide feedback. Thank you.
Cheyne Riggs kept me informed on the progress of my rebuild. Good customer service starts with good customer communications. Cheyne gets it...Thanks
Cheyne was great and deserves a 10. What made this a bad experience was we had to wait 30 minutes for them to bring our car up after we paid.
So we paid and we’re told we’ll bring car right up. 15 minutes later we find out our car is on another lot, then waited 15 more minutes
Unacceptable
Paul was very professional and thorough.
I felt very comfortable waiting in the waiting room for my car estimated time was exactly what they had told me it was clean 6 ft apart I enjoyed the coffee bar the TV was very comfortable it was really a good experience.
Gary provided excellent customer service
Mariela was absolutely the reason I would return to Norm Reeves. Wonderful human being. Patient, kind, understanding, and helpful. Way better than dealing with Hyundai corporate. Thank God for Mary. This was a very scary thing to happen to my car. My car / my mobility is tied directly to my livelihood.
Gracias MARIELA Y SU EQUIPO BUEN SERVICIO
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