Keep customer service top notch
I am completely satisfied with the service and with Paul. The only disappointment I had was that I made an appointment at least 2 weeks in advance and still had to wait 2 hours for an oil change. I think if you have an appointment for a simple service it shouldn’t take that long. But other than that I was very satisfied.
I’m Vero happy with Cheyne and with the job well done. Thank you Cheyne for having me in and out at the time promised. He also helped me by scheduling me this visit last month to be helped at the best time that fit me thank you Cheyne.
Cheyne Riggs was very professional, explained the process and made sure the inform me of what was going to be done to my vehicle.
Mariela is great and so with cheyne who assiywd us in check out.
Cheyne is always so great!! Very helpful and accommodating!! He is always so willing to answer any questions and just does his job at 110%! As long as he works at norm reeves hyundai in cerritos i will bring my sonata here!!
Very good job Mr Ramos was wonderful thank you
Jason provided excellent customer service.
I was happy w your service thanks guys
Excellent service and kept me up to date on everything
Extremely difficult to reach by phone call. On the other hand, you call or text at least three times to confirm appointment. It does not make sense.
And please do not call me regarding this issue.
Extremely helpful and friendly!
Listened to my concerns with patience and tried to resolve to the best of gis ability
2 and a half hours for oil change is excessive however Kyle is one the nice and professional individuals I’ve met at your service department I’m sure there are others but I always ask for him. As a 77 year old widow I feel Kyle is honest and has my best interest in mine when it comes to my car Mainteance
Thank you
Thanks to Cheyne for getting me in last minute. He never disappoints!!
The issue I have is having to wait 3 weeks for service appointment. Paul my service advisor was fantastic! Repair was what I expected, and jut a little higher than having it done elsewhere. Happy overall except for the wait.
Superior service, great communication. Enrique's assistance was the best.
Cheyne was great. After a warm welcome, my part replacement was done quickly. Thank you.
Ayhan
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