From the services I had done from Saturday to Wednesday everything was done smoothly and and all the staff was very helpful and assertive when assisting and letting me the progress or status on my vehicle.
I was wow by the level of customer service I received not only from Paul but every body working that day, nothing but smiles positive attitudes and care for the customers, keep it up Hyndai Cerritos you guys Rock ????
I had a pleasant experience and I appreciated the professionalism and customer service.
Thank you
He is very kind and professional
Paul was and is great! Really helpful!
Enrique was extremely personable as well as pleasant and professional. He made dine great suggestions as to options that we took advantage of while our car was being serviced.
Hyundai does not make any service easy. This time, I had dropped off my car to check a bubble in my tire. Paul told me it would be $169 for the alignment plus whatever the tire costs. I got a text later on telling me they’d change the tire for $186 including install. I then got an invoice for the total and paid it. When I went to pick up my car they told me I had an outstanding balance which made no sense since I already paid over $300 as he said. They told me I had no paid for the alignment despite that being included in the $300+ already paid. They let me leave and said they’d work it out with Paul. Additionally, while waiting for my car, they lost my keys and I had to wait 45 mins for someone to find it. They were not communicating with me about what the delay was and I became very angry. My car was sitting there ready but they had misplaced my keys. Once they found them, I got a very lackluster apology. I detest this dealership service center and it’s made me consider selling my car and going back to Toyota.
I will keep a lookout for additional coorespondence.
Very helpful understanding
Great service and exceeded expectations
Couldn’t ask for anything more than you did. I appreciate you honoring my warranty repair. As usual, Gary Ohnesorgen was terrific to work with .
I want to shout out Gary for being a great advisor and making sure my vehicle was correctly done. He is the reason why I will now bring my service to hyundai cerritos. He is very respectful, professional, and dedicated to doing the best he can for his customers
Thank you for service i appreciated you take in care my vehicle
Looking forward to it. Great job Louie
Cheyne was very kind, and he explained well about the service procedures.
He was amazing and answered all of my concerns
He’s awesome!!!! Always delivering such a great service. He knows how to listen, and response to any type of concerns. 5 starts!!!
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