We're the tires rotated. I called bk and left message
Enrique provided excellent service
Enrique was very friendly and courteous.
We were very happy that Norm Reeves maintenance department, reach out to let us know about the recall software updates.
He was extremely helpful even when I was a pain in the **** lol
Service was great! The team is so kind and helpful! Always love coming here for any of my my car needs!
This was my 3rd time that my car would not start. I had called in for an appointment and the lady(Ashley) who was scheduling appointments said they could not see me until the following Wed, which would have been 6 days. When I shared, the car literally does not start and I was just expected to oblige to waiting 6 days, she said there was nothing she could do. When I asked her if I could get and email regarding the appointment she said she could not and she does not have a work email. A supervisor later was able to schedule me for Tuesday (they ended up see me same day.
I went back and forth with my Service Advisor on what I thought was the issue of my car, and not being able to start a total of 4 times in the past 1.5 years. I was frustrated that I heard a different issue every single time. This time for the second time I was told it was a battery issue (I had this battery replaced a little more than a year ago because of the same issue). When I inquired why a battery wouldn’t last for even more than 2 years, I was told “you cannot predict how long a battery will last”. There was nothing else I could do but to replace it. So I did, I told I would be charged $95.47 + tax. When I got the text to pay online to pick it up I was being charged $125.05, which did not make sense to me and I could not see an itemized invoice. So I inquired again, the answer I got “oh that was wrong, let me get the actual charge”. Not even an apology.
How am I supposed to trust 1)a servicer that cannot fully explain why my car doesn’t start 2)a servicer who I have to second guess what I’m being charged 3)a servicer who says they do not have an email to even send me an email?? It truly made me question why I’ve stayed loyal to a brand that does not even considers their customers. So disappointed.
There is currently a warning light on my car.
I have never been in an accident, and the warning suddenly appeared while I was driving, which was very alarming. The warning indicated a problem with the brake lights and turn signals. However, the lights themselves were still functioning properly — the only issue was that the turn signals were blinking faster than usual.
Because of this, I was shocked to be told that I would need to pay around $190. Since this was not caused by anything I did and appears to be a defect or issue with the vehicle itself, I do not believe it is fair to charge me for the repair.
Excellent customer service
I’ve been coming to Norm Reeves for anything my car needs for a little over two years now. I used to be amazed by how helpful you guys were and how much you seemed to genuinely care about the customer. The past few times I’ve come in I haven’t felt the same but my last experience has made me consider looking for new places to get service instead. I came in last Tuesday for my regularly scheduled maintenance, but was informed I should be getting one of the more expensive packages due to my mileage which I was happy to do. Later in the day I received a text from Candice informing me that they found a hose in my engine that needed to be replaced ASAP and asked if I wanted to order the part. I said yes and expected to speak with her more when I picked up the car on Tuesday but was not greeted by her when I came to pick up my car and when I asked the person helping me with payment if I could speak to her they didn’t help me find her. When I returned on Thursday after the part arrived, I was surprised to find it was a $1,000+ job. In the past my representatives would include the price of any additional work in their texts to me so I was fully aware of what I was getting. Where I was also upset was back in January of 2025 I was getting my engine replaced with you guys and was upsold on getting “all hoses and belts replaced” as a precaution. I was upset to find out that this engine hose was for some reason not included with that and when I asked in person what other parts I should keep an eye out for I was not given an answer. As a positive I will say Candice was helpful getting me a loaner car and tried to get me a discount for the service, but overall it was not the Norm Reeves experience I used to think highly of
I enjoy having Candice help me majority of the time. She’s so nice and always helps me with my car concerns. She also keeps her word when she says she’s going to update me with the updates as she receives them and she does.
Enrique was very friendly and helpful in helping with my recall service. No complaints :)
Enrique was very helpful and explained what was to be done to the car and its estimated cost. He kept me informed and helped me in the paperwork.
Thank you Enrique you are an asset to your organization.
My HUD was not placed back correctly it has a gap between the display and the mounting part.
Attention to detail is extremely bad. Not the first issue I experienced after getting my car serviced there.
Marlen was very thorough and I appreciate that she found me coupons to bring the price of service down. This helped me decide to have the work not covered under warranty done.
Please find a way to keep customers informed of upcoming service requirements - and costs - before arriving for a scheduled appointment. Thank you.
Friendly, professional and positive attitude.
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