Atlanta was the best she was quick and fast she’s the only person I’ll come to
Art ****is an excellent adviser, I was kept informed while my car was there. You have a quality operation at I-10 Toyota service department.
Thanks Jesus. You did a great job. I appreciate your assistance as always.
I AM VERY PLEASED WITH MY SERVICE AND WILL BE BACK SOON.
Jesus is always a pleasure to work with he always takes his time to explain in detail any work my cars have needed. Always good to know Jesus will get the work done!
Took two hours to have my check engine light checked when I had a appointment. Not sure why I bothered making an appointment.
The service was great ????.
The only problem is that it took 2 hrs to get an oil change.
If I go to Jiffy Lube in and out in about 30 minutes. You need to
do better in terms of time.
Adrian was polite and friendly, I was thankful for his service.
Jesus Moran is fantastic. My mom, brother, and I all trust him with our vehicles. I did not at all care for the latest “tool” or software that texts customers with updates on their appointment. Having a customer say yes or no to service items without ANY additional information is sloppy. It is not in the spirit of “Kaizen” that Toyota is known for, because it does not provide context or any degree of data which would let a customer know whether something is dire, or whether it can wait until their next service appointment. I ignored the text update which asked me how I wanted to proceed and called Jesus Moran instead; he broke it all down for me and gave me information and complete knowledge I could act on. Automation is great, but automation at the expense of information is not ideal, and not very Toyota-like. Thank you x 1,000 to Jesus Moran!
Arturo is a excellent employee very friendly and efficient
We really appreciate Paola Arredondo's customer service. She explained things very well and was very attentive. I'm sure I will be going back with her. Great customer service!
Adrian was extremely personable, very thorough and met all my needs. A very fine young gentleman who knows how to provide top drawer service!
Art is amazing! Always very attentive to the issues with my vehicle.
I'm not completely satisfied, when I arrived to pick up my 2015 Tunda. The front right custom rim was scraped & damaged, I immediately advised Jose Galarza who had helped me that Saturday 4/3/2021. Jose immediately apologized & said he would speak to the manager on Moday & make it right, I look forward to getting this resolved as soon as possible.
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