Great experience, very professional and very polite.
Summ Tin Wong wit car. Yu fix. Et zall gud now. Tank yu.
I was completely happy with the service I received. However, making an appointment was extremely frustrating. I called numerous times over two days and no one in the service department ever answered the phone.
Julian was great! Was very pleased with his sincere response and communication in regards to the recall parts not being available at the time of my appointment. Julian built a great rapport when we initially met. Called and texted with reporting issue with unavailability of part. Made great ideas on how to correct action by saying he would call others stores in surrounding area to see if part could be purchased to get us back on the road for our vacation trip this following week with peace of mind that the car would be done before we left.
I went in the day before to make appt for my RECALL....only to find out AFTER the appt that YOU didn't even Have the PART for my Recall! Now I need to make Another Appt! This should have e been told to me Before I made my 1st appt!
Patrick Peck takes great care of my vehicle. I know that I can trust and depend on him to get my vehicle taken care, and discuss problems and future services.
Victor was ready to assist me. Very friendly and professional.
Thanks for your good service.
Tom is the best. I would not go anywhere else because if him.
Patrick was over-the-top helpful in fitting me in. I'm from the Chicago area and got a flat in the mountains. Patrick got me a full set of tires which got me back on the road the same day! Thank you!!!
He was point on with what would be a possible fix for the issues. Will drive for a couple of days to be sure, but I am confident his solution fixed the problem. Very confident in his abilities.
Requested synthetic oil change, received synthetic blend. Back and forth between Victor and "service manager" before issue was resolved. Don't understand why Victor could not make the call to authorize correct service. Issue took 3 hours to resolve. So frustrating!
Victor was very polite and professional. This was my first experience with your dealership and service department and I will definitely bring my vehicle back for service in the future. Thank you!
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