I received great service when I brought my vehicle in for service.
I can not believe that service unit can not rotate tires on a Ford product stating the lug nuts were frozen and said to find a place who rotate tires.
Julian was helpful. He has good communication and customer service skills. I will request him next time my vehicle needs service
Patrick was quick to get me the info I need and got my vehicle in for repair fast. He's always super friendly and I appreciate his dedication.
We had a great experience! Awesome customer service. ????
Excellent service today from start to finish! It took a little longer than they expected but I didn’t even mind because it was my day off and I understand these things are sometimes fast, and sometimes take a little longer depending on the day. At the end, without me even having to say anything they acknowledged the longer than usual wait and apologized and gave me a discount. Very professional all the way through. Will definitely be coming back in another 5,000 miles! -Spencer T
Mr. Lopez was very professional and did and outstanding job.
The only thing I didn't like is your management did away with there veteran discount. Shows a lack of respect for our veterans who served this country. Many establishments respect our vets, example Home Depot, Lowes, Applebees, and many more. Poor decision on Ford management part. Lack of respect to our countries veterans. My father served in Army, won the Silver Star, lost a finger, bullet holes down his side, my oldest son is disabled vet, younger son is in Officer in Coast Guard, I served in the Air Force 40 years at Vandenberg. On behalf of all vets we will be sure to buy another Ford. LOL
Car was ready when promised. Stayed in touch about battery issue. Very satisfied. Thank you
Great service will continue to do business with Santa Maria Ford. Thank You!!
I got to have the Foreman drive with me around the block so he could hear the noise coming from around my wheels. At least this time they did that, and so they were able to fix the problem. (Not like the last time I brought in my car for the same problem. They didn't drive it (or have me drive it for them). So, I'm grateful that Jim Coupas and Patrick were there to get the problem fixed.
Julian is a awesome service advisor. He is on top of things. Responds in a timely manner. Best one so far.
Really easy drop off and quick service. Thank you.
Everyone that I spoke to were friendly, helpful and upbeat. The service department was quick to find and fix my camera issues. I would definitely recommend them!
Julian is an amazing representative of your dealership and the Lincoln Brand! I don’t say that lightly!
Patrick Peck is, by far, tops in customer service. His promise is always there. Friendly, reliable, and always on top of any situation.
Great service, in a proper time frame
Very thorough, kept me apprised of my vehicle's status
Very helpful. Excellent service
Personnel and work done is a 10. My only complaint, if I had to give one would be the return of the vehicle with smudge marks from the me mechanic working on the vehicle. Also when my truck had the transmission change out at 29,000 miles. They returned it with hard water spots after " hosing" it down. I don't need it returned with a full on detail job but I would like it returned in the same condition ( or better) when it's returned. Sorry it's a little long, but you asked. Thanks again for the personnel and work done, it is appreciated.
Social