They only did half the job, now I have to bring it back in and reschedule another work day. So no I'm not satisfied in the least.
I have been dealing with Patrick for 11 years, since my car was new. He takes good care of me and i will continue to work eith him.
Eric was very courteous and did an excellent job with my service appointment and did a demo with the service technician with me since I as confused on the operation of the keypad. They went above and beyond and I will return for service.
I’m going to take my business elsewhere
My appointment was at 9:15 am and my car was delivered to me until 3:30 pm, it is the longest time I had expected and my car needed it, of all the times I have had the service done with you, this has never happened. I honestly have no desire to return to you.
Thank you for your service
Patrick is a excellent service manager and a great person to deal with, thank him for me! I could ask a better place to take my vehicle for service than Santa Maria Ford Lincoln. See you next time.
My service rep Lisa is awesome, but I had to make several phone calls to get to talk to the service department. All I wanted was to cancel my delivery of my truck to my house so I could pick it up. Lisa returned my call.
Patrick came through for me yet again! Great service as usual, and my truck was delivered on time as promised. Patrick is an outstanding service advisor - give that guy a raise! :)
Lisa was so pleasant and helpful right from our first meeting. She explained everything al9ng the way and really appreciate her help!
Your technician could find nothing wrong With my radio reception. But when I showed Lisa the amount of static I was getting on some stations she decided to order a new antenna
I love Ford, and I love working with Kurt. So much that every Car I purchase is either a Ford or Lincoln. However the customer service in the service department is not the same. I have had multiple interactions with Lisa, she is rude and disrespectful. She has hung up the phone on me and has also made me feel that I am inconvenience. What’s inconvenient is purchasing a brand new car and it having issues the very next day. I bring car in and was not told it was going to be an all day ordeal and when I called looking for my car I was made to feel like I was inconveniencing them. And to top it off my brand new Car is still having issues.
Lisa is without a doubt or second thought, the best service advisor I have ever worked with in all my years of owning vehicles. She is courteous, friendly, and extremely helpful in arranging all aspects of my ST’s service. Please thank her for me! DawnMarie
Service was amazing! Props to the person running the delivery service, very happy with the service!
Thank you Lisa for getting my car fixed in a timely manner and for excellent communication during the process.
We took our vehicle in for 20k service & oil change. During oil change & inspection the techs found a possible leak in steering and didn't have time in the work day to finish that inspection & perform the recall work.
Rep told us that techs would perform recall & diagnosis a possible problem with rack & pinion steering the following day and the vehicle would be ready by 2 pm. We didn't hear from him so went by dealership at 2:30 pm. NEITHER task had been addressed.
We live nearly 45 minutes from dealership so it was very disappointed in the lack of attention to our vehicle.
Patrick Peck was very thorough and excellent in communicating status on vehicle
Patrick ALWAYS takes, excellent care of my needs. Great company to deal with!!!!
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