Accurate estimate time and nice people.
Victor & Lisa did a great job and on time.
Communicated with me very well and had my vehicle ready on time and I really appreciate that santa maria Ford took my vehicle for smog it was very much appreciated and they went above and beyond for my service.
Victor was the best! He was amazing to work with. If I wasn’t married I would ask him to run away with me. He is so cute. Tell him I said HEYYY…
The team on the car worked hard it took a while and while I was waiting, they offered me a car to drive but I said no I was appreciated. My car always looks and drives well when when they are done I want to thank the team Marcia H
Patrick has always taken excellent care of us as a customer.
Everything was as it should be perfect service
Lisa was awesome! She kept me updated the whole time! The courtesy car ride home was great as was the driver! The whole team was great start to finish!:) Great job I am very happy! Give all your employees a great big thank you from me or even a lunch or breakfast they deserve it:)
Lisa was very friendly and kept us informed of the delays with getting the new tires.
Customers would appreciate if we get updates on the status of service that our cars are receiving an approximate time it should be ready. I was not happy with the lack of communication regarding the status of the services of my car. My car was drop off at 7:30Am. I received a text message at 11:02 AM “Status: Hi Yohana, thank you for choosing Santa Maria Ford Lincoln. If you have any questions, reply to this message. Msg/data rates may apply. To cancel reply "STOP". ****-****-xxxx “I sent a text message requesting an update on the status of my car at 2:49pm no answer. I had to call 3 times and left a voicemail because it was close to 5:00pm and I still had not gotten an update. I finally got a call back at 4:57PM that my car was ready. I took my car for a recall notice, when I got the call they told me it takes 5 hours to get the job done and that it was a busy day. I would have understood all of that if the information was given to me ahead of time and I could have planned accordingly. Nonetheless if my car was drop off at 7:30am and it takes 5 hours my car should have been ready by 3:00pm.
I hope this feedback is useful and that the communication can improve.
Thanks for doing a great job!
Very professional and straight talker he help me get thru keeping my car in top shape
Patrick was really helpful, occasionally giving me updates. Left me satisfied. Fully feel comfortable with bringing my vehicle here again.
Very efficient and helpful
EXCELLENCE!! HE IS A ???? ???? GEM!!
THANK ???? YOU ????
Jullian was great! Great job.
Thanks alot for your service.
Patrick made everything right
I was treated with upmost courtesy.Always confident that work will be done well and correctly.
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