Aubry was very professional and was extremely nice. Great job!
My dad worked for George Chevrolet for 35 years and I have been around dealerships my whole life and I must say No dealership provides better service and top quality work like Paradise Chevrolet and Cadillac.
Thank you,
Rene P
Trevor is always on point and makes sure I’m updated. Thank you!
Jose was professional and informative, job well done.
Jeff was very friendly and professional. He is very knowledgeable about my vehicle great respect experience!
Both times I’ve visited Paradise Chevrolet of Temecula it’s been a great experience. Great customer service and professionalism, with fast turnaround time.
Shane was very professional and courteous. He displayed confidence and represented Paradise very well. He treated me as if I was his only customer for that day. He checked my tires and answered all my questions. He exclaimed that my oil change could take up to 90 minutes but I was in and out in about 45 minutes. Upon my next visit to Paradise, I hope to trust Shane again to service my vehicle.
Aubrey was on it! She got me in and out in rapid time
. She was very personable and professional!
Chris is a very attentive listener. Very knowledgeable. Was very nice and good at communicating with updates and info. Couldn't be more happy with his service.
Jon did a great job. I appreciate his professionalism.
Have a great weekend!
Patrick
Ted provided my wife and I with the best customer service and put my wife's concerns about her new car at ease. Thank you so very much! We will be using your Service Department for our Cadillac Escalade in the near future.
Overall I was satisfied with the service and customer experience. The only issue is that the tire pressure sensor problem was not fully resolved. I believed it had been fixed, but shortly after, the warning light came back on with a message saying the sensor is not working. Other than that, everything else was good.
Shane was helpful, friendly and efficient.
Thank you for reaching out. While the staff at Paradise Chevrolet were courteous, I do have concerns regarding how our GM/Chevrolet Pre-Paid Maintenance Agreement was handled during our recent service visit on our 2025 Silverado 3500HD.
We have been loyal Paradise Chevrolet customers for more than a decade, which is why this experience was especially disappointing. We have always trusted Paradise Chevrolet for both vehicle purchases and service, and we expected the prepaid maintenance agreement to be honored according to its written terms.
Our maintenance agreement was purchased for $3,000 and includes 10 covered maintenance services under the Premier Plan. The contract specifically states that covered services include oil and filter changes, tire rotation, multi-point inspection, and synthetic or diesel oil up to ten (10) quarts per service. The agreement also includes DEF fluid coverage for diesel vehicles.
However, during our visit we were informed that only a $130 credit could be applied toward the maintenance service. After carefully reviewing the contract, we cannot find any provision that imposes a $130 limitation or reimbursement cap per visit. In fact, the agreement language appears to provide covered maintenance services rather than a capped maintenance allowance.
Because of this undisclosed limitation, we were charged additional amounts for services that were already prepaid under the agreement. We purchased this plan with the understanding that the covered maintenance services would be fully provided as outlined in the contract. If the plan is now being interpreted as only providing a limited dollar credit per visit, that materially changes the value of the agreement we purchased.
Additionally, the contract specifically provides for up to ten quarts of oil per covered service, which matches the service requirements of the Duramax diesel engine in our Silverado 3500HD. The agreement also references DEF coverage, yet no DEF fluid was provided during this visit.
We would appreciate clarification regarding:
1. The source of the alleged $130 per-visit limitation;
2. Why the prepaid maintenance agreement was not applied to the full covered oil service;
3. Why DEF fluid coverage was not included during the visit despite being referenced in the Premier Plan coverage;
4. Why we were charged out-of-pocket for services that were represented as prepaid under the agreement.
We value good customer service and would appreciate the opportunity to resolve these concerns directly with management.
Respectfully,
David Garrett
Karen L
Derek and management are incredible. I’m not thrilled about the recalls, but it is not a reflection on the staff. It’s clearly a GM issue so five stars ⭐️ ⭐️⭐️⭐️⭐️for everyone at Paradise.
Michael took excellent care of us, extremely professional and knowledgeable, and made the entire experience hassle free
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