Good communication and follow through
10 out 10 stars!! Chris was professional and prompt on service and communication.
We’ve used him as an advisor for several years and it’s always been the same standard of excellent service.
Thanks
Top Service Plumbing
I genuinely appreciate all of the updates! Jon was great, thank you!
Jose is always on top with my car's maintenance.
Thank you Jose!
Andon did a great job, especially with all the issues he was not in control of. I look forward to working with him again on a few weeks when the rest of the parts show up
Fantastic customer service and professionalism.
Landyn is OUTSTANDING!! super polite, knowledgeable, and set expectations perfectly
Jeff is very knowledgeable and helpful. Good job.
Always had my car worked on there even now that I live in OC. My car is so well taken care of by Jonny I couldn't ask for more
I have been a loyal Paradise Chevrolet customer, but after this experience I will not return for any major services short of oil changes since those are free. My Chevy Traverse has just over 103,000 miles—barely outside the powertrain warranty—and suddenly would not go into reverse. I made a service appointment for Saturday at 8:30 a.m. and was specifically told they should be able to look at it that afternoon. If they couldn't get to it Saturday, I was assured it would be first in line Monday morning. Based on those promises, I arranged my family's schedule and left my only vehicle with them.
When I arrived to drop it off, I was given a completely different story. The service advisor said they might have some information by Tuesday and that I should expect the vehicle to be there "awhile." That immediately made me question why I had even made an appointment if no one was planning to look at my car. Monday afternoon, I texted the service advisor for an update. At 2:30 p.m. I was told my Traverse was second in line and they were hoping to look at it on Tuesday and have a diagnosis by then. I'm a teacher and don't receive a paycheck during the summer, so renting a car is a hardship I can't afford. I'm also a mother of two children, and this is our family's only vehicle. Every extra day without transportation creates an enormous financial and personal hardship. When I called back around 4:30 p.m. to tell them I wanted to pick up my vehicle because it had been sitting there untouched, the story suddenly changed. I was told, "Oh, we looked at it. You need a new transmission," and that I owed $255 for the diagnosis. That was incredibly difficult to believe. Just two hours earlier I had been told it hadn't even been looked at yet and that they hoped to diagnose it the following day. Somehow, the moment I decided to take my vehicle elsewhere, they had suddenly found time to inspect it and charge me for it. From my perspective, the entire situation felt misleading and left me questioning the honesty of the service department. The "diagnosis" consisted of checking for codes and test driving the vehicle—something that took only a few minutes—yet my family was left without transportation for days while my vehicle simply sat in the lot.
To make matters worse, there was absolutely no effort to help with the cost, despite the fact that the transmission failed just barely outside the powertrain warranty. For a vehicle with only 103,000 miles, a transmission failure is unacceptable. After doing some research, I found that transmission problems on the Chevy Traverse are far from uncommon around this mileage. The service advisor checked for extended warranties and said there was none. As a customer who has used this dealership since I purchased the car I would have expected more. I know that they can contact the regional office and ask for a Goodwill repair or do other options as well and none of that was done.
The entire experience was frustrating, stressful, and incredibly disappointing. I expected honesty, communication, and at least some effort to stand behind the product or help a longtime customer.
Thank you Ted for explaining and getting my car back up to speed. Thanks for also notifying us about the recall on front seat and getting that fixed too. I appreciated you keeping me informed every step of the way.
Aubrey was attentive, friendly and professional. She greeted with a smile explained the process and kept me informed multiple times about the progress where is my car in service. I enjoyed her and appreciate her customer service skills.
Thank you ????
Abby Naamani
Jose was super polite and very welcoming The team did a great job with my truck
Very knowledgeable and courteous.
Thank you
Jose was knowledgeable and easy to work with.
Super awesome service as always
Very fast service the video was fantastic as well thank you again, Shane
James was great to work with. Car delivered as promised. All of associates I encountered helped and friendly.Paradise and James thank you.
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