The service was fine but I was under the understanding that all of the wearable parts of the vehicle would be checked. As I was leaving it began to rain and when I turned on the wipers one of them had part of the blade edge separated and trailing behind. It would have been noticed with a cursory check. Luckily I found it because I'm leaving on a 10 hour trip in the morning towing a camping trailer and it is supposed to rain. That would have been more of a problem. I don't know if checking the wipers is part of the 25k mile service but it should be. If nothing else it would have been an upsell aside from the looking out for the customer's safety and customer service going the extra mile aspect. It was just annoying to stop to buy wipers and put them on myself in the pouring rain literally right after leaving a service appointment with inspection.
Travis was very responsive and got information to me quickly. I had originally contacted a dealership here in Indianapolis and was told it would be several days before they could get to me. I got in touch with Travis (through Brian Lawton), and he quickly took care of our car. Thank you!
Dave ,service advisor, took good care of the issue
Since 2015 I have done all my service there and also bought my 2015 Taurus there with no complaints. THANK YOU
It was a good experience. Very professional!
Great service thanks Dave
Dave is fantastic, he’s never li d to me or said he would do something and hasn’t, he is a pleasure to work with.
I’m not confident the problem is fixed.
Great people. Great service.
Travis has always taken great care of me since I purchased my F-150 in 2015
Everyone there was prompt, knowledgeable and courteous. Thank you all!
Van is running great! Thanks Dave!
Ford Autoworld always is efficient and frequently finish ahead of schedule. Thanks
Dave was great! He was super helpful through the whole process.
Always a good job and very courteous thank you
I always ask for Travis. He is always extremely helpful.
Travis does well by taking care of people there and the crew does a very good job, very satisfied I thought
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