I went for a simple oil change was there at 7:00 a.m. second in line and I waited over 2 hours to get my oil changed. I've never had to wait this long typically it's around an hour. I do not need anybody to contact me and discuss this thank you
The service was a bit glitchy when I arrived to pick up my car. A Lyftt ride was ordered, but the pickup was reversed and they were sent to the dealership instead of my house. After I arrived, my paperwork couldn't be located. My "car's ready" call came around 11:25 and at 12:30 I was still waiting for my paperwork at the cashier's desk. So I had a poor experience trying to complete my service and get back to work.
Humberto was very helpful , explained what the car was going to have done , updated me . Made a few recommendations, applied my coupon . Called me lift to and from the service . Happy with my car thank you ????
Basically a tire rotation. Told it would be 1-1/2 hours. Took 2-3/4 hours. I had an appointment scheduled
Kevin’s level of customer service was beyond great!!!
Thank you for your service.
I did and appointment with Luis the server advisor witch I want and I got some one else random , I waited in line for 25 minutes before someone help me . And my car was no wash witch was included in my service for $129 plus tax .and I ask for windshield wipers and the advisor told me they where $26 and I went to the parts counter and they are $14, total dishonesty and taking advantage at lease service and parts get there pricing correct . I did not buy the windshield wipers for my car
Every time I go in Scott always takes care of me. Get the best service. Thank you
Dropped truck off just after 9am. Got off of work at 2:30pm, arrived back at the dealership at 2:45pm. Saw my truck in the truck parking lot finished and ready to go. Did not leave the dealership until 3:45pm because “they were just finishing up”.
Even tho with a appointment the wait time is ridiculous over two hours and 45 minute wait time is extremely not fair
Candace was PHENOMENAL!!!
I decided to try your dealership after years of dealing with crown Toyota in Ontario where I bought my cars previously. I wasn’t sure what to expect today but Candice greeted me with a huge smile and made me feel grade about my decision to transfer over to Claremont Toyota. She was understanding of my needsWith the car and in spite of the long way she indicated that she would do her best to try to get the oil change done in less than two hours. I am so happy to have her as my service advisor and I look forward to working with her in the future.
Very grateful for the service experience Juanita provided me with. I did, however, receive a half drunken mcdonald's iced coffee in my cup holder that was not mine and was most likely from one of the emplyees dealing with my car... fairly unprofessional especially considering COVID cases are rising again.
Juanita did a great job with answering my questions and explaining what my car needed for this service and the next service.
Even with the free oil change I think $90 just for
Labor I think is overpriced
The Wild Card Savings was not added to my bill at first. I had to wait for it to be corrected. When I paid the bill I waited over half hour and had to go to the cashier's window to find out why my car had not been delivered and someone went to find out why. I also did not get my complimentary car wash. I was there for 3 hours plus for an oil change. Not happy.
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