Claremont Toyota Auto Repair Service

Great customer relation with sales. I won’t be making any more appts. Because it takes much longer than me going in early in the morning being in the first 4 of the line .

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Service was completed in a timely manner. I requested the running boards to be checked and Scott made a note and Tech preformed the Multipoint vehicle inspection.

The only thing I would like to complain is the timing of the oil change. I have gone 2 times to get my oil change there. Both times I scheduled as early as you offer, 7:30 and 8 am and both times I have waited roughly 3 hours. I saw people who showed up after me and left before me. I only wish it was quicker, especially if you make an appointment. Thank you.

Thanks!

Very Ruth representative intake Car not complete setup The slide door switch were turned off Car not wash Overall terrible services

I received the appraisal. Thank you

I had a 2:15 appointment for an oil change. I arrived at 2:05. I was told it would take 1-2 hours when I made the appointment. My car was not ready for me until 4:30, making me 15 minutes late for my 4:45 appointment. This caused me a lot of stress. I was not a walk-in. I had an appointment and arrived early.

Kevin is a great service write guy. but your mechanic was too reckless and blew my car tire. i had to wait three more hours to get my vehicle .

He was very polite and accurate with the wait time (-:

Michael is an asset to Claremont Toyota. He was attentive to my concerns with a new to me purchase of a used Corolla. He informed me with recalls which I wasn't aware of and took care of it same day. I'm sure it was a busy day but he was very patient with me on information for future maintenance. He left me with a good impression of this dealership which I had previouy given up on and have traveled to another Toyota dealership but with the outstanding customer service I received by Michael, I will return.

He was welcoming and attentive from start to finish. Answered all the questions I had with no hesitation!

Very helpful and advises whatever is needed

no comments thank you

Great customer service by Oscar

Michael was very helpful through the entire process. With that said the rest of my experience was very frustrating to say the least. I made an appointment and arrived on time. I was then told that my 5000 miles check up would take 90mins, which was fine but seemed long for a technician to take a quick once over of the truck. I ended up being at the dealership for well over 3 hours and was told twice by the cashiers to come back because the paperwork wasn’t ready. This was after I got 2 texts and a phone calling letting me know my truck maintenance was complete. If this explanation of my experience is confusing that is because I was also extremely confused about what was going on today with regards to my truck maintenance. My experience today was below average and I hope to have a better one the next time I bring my truck in.

Kevin was very professional and explained the issues with the car clearly.

Thanks

Thank you for your service.

Thank you