Service was good - took 25 minutes to get the bill to pay, and another 20 until I got the car - need to the process better.
The diagnostic amount is very high even though my car is under warranty and I pay the Toyota company monthly for this guarantee.
Everyone was helpful and competent.
No problem with repairs -at all.
But pick up made me want to never come back.
Your cashiers were rude. I waited nearly 30 minutes
after paying my bill and finally caught the attention of
A young man who was very pleasant and went
and got my car. I have no idea why I encountered
all of this but it was a first for me with your dealership
and I am a long time customer. Not sure I’ll be back.
Always a pleasure to work with Scott.
Scott is the reason I go to your facility. I moved to Pasadena and I continue to go to Scott for my cars maintenance. With new ownership I feared you would not keep Scott but than again that would be idiotic on your part. He keeps me informed about my car and any discounts you might be offering. I trust what he says and where he goes I go. I hope you appreciate his dedication to his customers and position as your service consultant.
Thanks for everything!! Very fast and fantastic service
Javier was super professional and very welcome to mean when I came in for service . He's an All-Star in my book.
Javier Bernal is the best! We travel from OC to take our car to him. We could take to a local Toyota dealership but we like the excellent service Javier gives.
I was very satisfied with the service I received from Jeremy today.
I was told I would get a call back and I have not gotten a call back my truck is still in the shop I asked for a ride to go pick up my truck and I have not gotten The ride I’m going to try one more time to pick up my truck asking them to give me a ride to go pick up my truck or have it delivered
Jeremy is an exceptional service writer. He is efficient, keeping you informed, and being very helpful.
Good info and prompt service.
Thank you! I really appreciated the return of the car wash at the end of the service today! It has been missed
Ty
Long wait time, but still grateful
Good service but it took too long.
Scott was courteous, explained what services were being completed, checked on me during my wait, explained the outcome of my services and provided me with exceptional treatment.
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