Generally happy with service. I do, however, notice that for both of our Toyota cars (Rav 4 & Highlander hybrid) there is a consistent problem with reprogramming the TPMS when we mount the summer or winter rims & tires. I had the winter tires put on the Hylander this afternoon and the tire pressure monitoring dashboard light went on after I had driven approximately 15 miles. I ended up purchasing a tool to program the Rav 4 and have not had a problem since I started programming it myself. I guess I will have to do the same for the Hylander. This problem started approximately 3 years ago on the Rav 4 and several years ago on the Hylander. Could there be a problem with your programming tool? Are other customers experiencing this?
Aaron informed me of the extra work needed and was prepared to complete it immediately to save me the trouble of traveling from Atlanta twice. This was a big help and was very considerate.
Your service department is working well, it is greatly improved from the shitshow of a few years ago when they told me it would take five hours to change the sparkplugs in my Taco.
Well handled and excellent service.
Very satisfied with the quality of service today, Ryan was great.
There's still some things that weren't in address that I did not ask them to do but it would it was simple things And it's just as much my fault I probably shouldn't ask them to make sure everything was working when it left
I don’t know what Aaron is so nothing there. In regards to the Cheboygan group, they are very professional and just down home friendly!
Always quick service & courteous staff
Ryan P in the parts department did a great job finding the right tires at a quality price for my vehicle!
today was good. Previous experience with the transmission replacement!! Not Good ! Had my truck 3 months!!???? Why so Long??
They took care of a software recall that just came in so we wouldn't have to return on a separate trip. Matthew came and ask if we had time available and we said yes.
excellent service Ryan is very helpful
I wish you had had the parts in stock to save me the second 4 hour round trip drive.
They said they adjusted the air pressure in all my tires but according to my gauges I have one tire 4 pounds lower than the rest of them. Other than that everybody was very courteous and everything went well wasn’t sure why they had to get into my glove compartment but I did see the tech into my glove compartment
Always good service at Fernelus
Satisfied with service , but 3 hour wait was a bit much
Thank you so much! I appreciate the willingness to switch out a recall part for my vehicle so I am able to go home to Indiana. I was in Mackinaw City for the unexpected passing of my uncle.
Thank you again for the great service!
Sincerely,
Kristina G
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