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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1037 reviews 56%
4 star 428 reviews 23%
3 star 52 reviews 3%
2 star 176 reviews 9%
1 star 166 reviews 9%
Review Us
Brooklyn B.
1 out of 5
11/11/2021
I had an appointment at 10:45 this morning and at 12pm my car still had not been taken back. I was not updated or made aware in any way about the delay. By the time I left the lot it was just about 1:15pm. I arrived 15 mins early and spent over 3 hours waiting for an oil change and tire rotation.
Donald D.
4 out of 5
11/10/2021
All questions about our car’s maintenance were politely answered.
Marie D.
5 out of 5
11/10/2021
Mike Joyce was very professional and kept me informed. Very nice person.
Bruce G.
5 out of 5
11/10/2021
Chuck was awesome. He was very pleasant and knowledgeable. He exceeded my expectations. Bravo!!! And the cashiers were very nice and friendly as well.
Glenn E.
5 out of 5
11/10/2021
It was a good experience as always. Thanks to Anthony and to Toyota of Runnemede.
Lisa B.
5 out of 5
11/10/2021
I was very happy with the quick and efficient service on my Camry. I've been a loyal customer since 1991. Thank you for all you do.
Chester A.
5 out of 5
11/10/2021
Work was completed in a timely manner.
Suzanne H.
2 out of 5
11/9/2021
I had an appointment for an oil change. It took over two hours. This is ridiculous! There was another customer in the waiting room that had the same experience.
Ron T.
5 out of 5
11/9/2021
Charles Colamarino is an asset to the company. 10 out of 10.
Sherwood W.
5 out of 5
11/9/2021
Very pleased with the service. Michael Joyce explained everything about the service that he was recommending to me and I appreciated the continued updates that he gave me as service was being provided.
Jim B.
4 out of 5
11/9/2021
Very pleased with the service today and Sept 30 also.
Dyan D.
5 out of 5
11/9/2021
Thanks for the help and a job well done.
Mark J.
2 out of 5
11/7/2021
Did not appreciate the service or my time here.
Margaret T.
2 out of 5
11/6/2021
It seemed that the service department was behind schedule. Which was not communicated at drop off. I was told that due to acOVIDit takes 2 hours for an oil change.
Joanne B.
4 out of 5
11/6/2021
They forgot to turn off the maintenance required light but it’s done now thanks to Google. Good job otherwise.
Joan C.
5 out of 5
11/6/2021
Always excellent - listens and cares about customer's concerns. Trust his advice completely. Only have service done there because of him. Sal as technician - also same comments for him.
Millicent T.
5 out of 5
11/5/2021
Thank you very much! I appreciate you and especially Mr Colamarino.
Heather H.
5 out of 5
11/5/2021
Michael was great! He kept me informed of what was going on with my car and was very nice.
Kit M.
2 out of 5
11/5/2021
Not enough communication re: timing of car repair, and timing when car can be released. Several other service customers indicated staff blames slowness on "covid".
Maria R.
2 out of 5
11/4/2021
Overall Dissatisfied with my service waited for over two hours for a tire rotation when I had an appointment. The staff never came and got me when I was finished I had to find them to see when I would be done. Handed me my paperwork and sent me on my way without telling me where my car was parked so I had to walk around the entire lot to find it. Staff should learn how to communicate with customers of appropriate time when cars will be finished. I received a text message that my car was done halfway home

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