Volkswagen Brandon Auto Repair Service

No problems with the service. My concern is my inability to contact my service rep in response to your automated notifications of progress in the servicing of my vehicle

Great job as always. Thank you Rolando and team.

Well if an appointment was given and you are not taken care at the appointment time , and have to spend such a long time waiting , that to me is that y’all are booking too many appointments and slamming the mechanics with more work then they can handle …

Thank you

I dropped my car off at 9 AM and didn’t receive a call, text or email like I was told. Instead we called around 2pm looking to see if the vehicle was finished. A loaner vehicle was NEVER offered and we had to call and enquire if the car was completed. First person we got in the phone was clueless and failed to offer a solution other than trying to get in contact with the advisor that was assigned our vehicle v going to service and enquiring another the vehicle…. Customer service 1 on 1. Second person left us on hold for 30 minutes “looking” for a manager so we could speak with them to address the issue …. We enquired about a discount which should’ve been offered upfront with a sincere apology on why we hadn’t heard from anyone regarding service completion of the vehicle. Let’s just say I’m not thrilled to recommend this dealership to anyone or am I excited to return to have my vehicle serviced.

Will definitely keep coming back to have service done at this location just because of Carlos.

Very satisfied

Great service

Jonathan was super helpful and on top of things, great experience!

Very nice guy

Michael was great, I highly will recommend your dealer to my friends.

My advisor was wonderful - excellent service as usual.

Carlos was amazing goes above and beyond to satisfy the customer

Carlos was very courteous and professional. He answered all my questions and kept me updated on the service and repair of my vehicle at every stage. He also informed me about the installment payment plan options.

Johnathan was wonderful and very polite. I would love to do business with him again. Intact everybody was wonderful. 10 stars for everybody.

I absolutely loved my experience at Volkswagen with Carlos Melendez! He was absolutely amazing! it was really comforting that i got videos of my car explaining what was going on in a way that i would understand and pictures of my car before it was even serviced. Carlos was absolutely amazing during my experience! i had never had an experience like the one i had with carlos at volkswagen and trust me i i have been to too many mechanics, It was really nice to have someone that i felt was being completely honest with me and cared more about what benefited me rather than the money. i had brought my car to many places before deciding to go to VW and they just kept returning it to me without actually being able to find the issue but it was easier for them to just send it back and say they fixed it when they didn’t, but with carlos he was completely honest with me and told me it was hard to find and suggested i leave it for a couple more days for them to figure it out. which they did. and now my car drives great! if it ever comes down to it i would definitely bring my car back and request carlos!!!

Great service and communication throughout process

Great service, awesome advisor he was extremely helpful!!!

Micheal, kept me very info. I really oneenjoy the video of my vehicle, showing me everything that was done. Kudos to Micheal and the Service tech. Job well done.

Nice guy