Great job resolving my issue, thanks to Jonathan, Randy, and CK.
The service was exceptional. Carlos noticed a problem and quickly acted to take care of the situation. Including making sure I had transportation by providing a loaner vehicle which allowed me to continue with my plans that were important to me. All this with a consistent smile and an awesome disposition.
Staff professional, knowledgeable and courteous!
Sydney & Carlos both helped me out today. Sydney made sure I was up to date on everything going on with my car. Sydney also made sure I got into a rental due to the maintenance team messing up the engine tray. Carlos made sure my car got in & seen immediately when I brought it back. I appreciate these two & their attentiveness. I have had both good & bad experiences with getting maintenance done here, & these two went above & beyond to help me today.
Carlos and the team were amazing with their customer service. Thank you!
Jon provided a great service and was very helpful, friendly and informative. A much better experience than the braedenton dealership.
Jonathan showed compassion for how much my CC meant to me. He listened and made the process, though stressful, a lot easier. Jonathan is truly an asset to your company. Thank you so much, Jonathan!
Lack of communication throughout entire process
JZ is the best service tech I have ever dealt with. You had better not let him go anywhere!!!
Carlos is an awesome Team member, from day one he has given both but Greatness and Honesty something you don’t always come by when looking for customer service support. Whenever I enter the building I look for Carlos Melendez, because I know I will not be mistaken. 10s across the board!!
Completely satisfied with everyone involved with the service of our vehicle.
The work was completed in a timely manner and she put the car through the car wash I really appreciated that
Very satified with the professional atention of Carlos and his services.
Carlos is great to work with and takes care of the car owner.
Had an 0830 appointment and arrived 0820. Service rep started to work about 0855 with me. Car was in for oil change but they didn’t have filter. Finally did not accept my VW coupon that was current for me and my car. However did let me use wildcard portion towards service
Very pleased with service
Carlos was absolutely amazing. Y’all have a great great employee working for y’all .
Carlos is the best forever service my car at vw Brandon
Carlos Melendez has consistently treated me well since I first came to this dealership in 2018. He has always been professional & respectful. He is a good communicator and does his best to meet the needs of his clients. For me he is Brandon Volkswagen! Today’s experience was nothing short of my expectations. He gave me a short tour of the renovations to the building with pride. He is a real professional and a good example for other employees.
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