Volkswagen Brandon Auto Repair Service

Everyone was super helpful! We appreciated

Kaila is a rockstar! She kept me informed and made sure my car was all taken care of. Great job and thank you!

She’s awesome!

Rolando Malave was very professional took care of my car in a timely manner and answered all my questions I would highly recommend this dealership to anyone who is interested in purchasing a car

Very Professional

200% Gracias

Carlos Menderez is awesome! i keep coming back . I would and send people to you Thank you

Kaila was great and extremely helpful!

No answer as to when the vehicle would be ready. Multiple Voicemails and no returns over the weekend

Thank you Kaila for making this experience personal. Mitchel

carlos was an awesome service agent

Carlos Meléndez is a great worker . He did a great job with me . I feel really happy with the knowledge that my car is in great hands

Thank you Kaila for your prompt responses to questions and expediting the repair process. You exhibited a friendly and professional face to the business.

Scott is amazing

I arrived to get my car serviced at 9:30 in the morning. I figured it would take a good hour or LESS to have a service department associate come and tell me what my diagnostics results were. NOPE. She left me sitting there while I was doing some computer work FOR THREE HOURS. I was definitely wondering what was going on but decided to give her the benefit of the doubt and remained patient. Finally I began to get very antsy and still had not heard from a single Volkswagen employee. I eventually got a text 3 HOURS later that had all the pricing and information from my diagnostics results that should be talked about in person with a service department team member. At this point I STILL had not been talked to by ANYONE in the entire building. I lost my cool and paid for my diagnostics and left. My service lady associate said they were “short staffed” today. I told her not to TAKE ON MORE THAN she can handle then. I was not the only angry customer, many many people were bitching with me about how poor and sloppy this service department is ran. NEEDS MAJOR IMPROVEMENT

Great service in my time of need.

Kaila did an awesome job with providing me with the upmost service. I appreciate her hard work and will be looking forward to coming back and working with her.

the video and itemized list of recommendations with prices was amazing. thanks so much for explaining everything thoroughly!

Great customer service from Carlos every time I go in for service.

Service was very good. Everything worked fine, no waiting dir the time I arrived, vehicle was checked, service was explained and my questions answered. Congratulations to the team.