Very pleasant, polite and accommodating.
Nancy was a pleasure to work with!
Nancy was wonderful. She walked me through the entire process, called to give updates and offered a loaner vehicle. She went out of her way to find cost savings for me and there were absolutely no surprises at check out. Thank you so much!
I always have a great service experience with Nancy Frasula. She is
extremely helpful and friendly .
Joshua is my man to go at Audi Livermore... he somehow manages to surpass my expectations.. just amazing..
We had excellent service and even told our friends at dinner on Saturday night. That’s how empresses we were!
Nancy ALWAYS makes me feel like part of a family - very nice!
Normal maintenance service went well. Appreciate the video of the walk around. Vehicle completed prior to when requested.
Josh Choy was terrific to have as an advisor, very knowledgeable and professional. He made an otherwise difficult time very satisfactory.
I received a trade-in appraisal request from Yohan. I was frankly not surprised at the Low Ball offer so typical of dealerships. I hoped Audi was better than that. I disagreed and was told if you can get more take it. Nice attitude. I went to Vroom and in minutes received an offer that was more than $3000 higher. Audi tried to claim that my A6 with only 15000 miles was in “fair” condition. This car has not a scratch on it. Has zero defects as proven by the service done that day.
Audi just landed on my list of typical used car sales dealerships whose goal isn’t to deal fairly with customers, and build a long term repeat relationship, but rather make a quick buck on the back of a customer. I’ll never shop for a car at Audi Livermore after this insulting experience.
Regarding the future recommended repairs for my car, I was shocked to see the estimates. Unfortunately I will need to go to an independent mechanic to have OEM parts replaced on my car at this point in time. I will continue to have basic service conducted on my car from Audi Livermore.
Everyone was wonderful!!
Thank you!!!
Josh was professional. Although I haven't had a chance to test the breaker controller that way installed I trust it will work at expected.
Ismael very professional. He cares.. Great experience!
Ismael was very accommodating on a very short notice to take my 2020 Sq5 in to the shop. Thank you for the service and excellent experience. Luke.
Everything as promised on time.
Excellent service and follow up on questions
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