Wawa trash was left in my car after service
I was very,very pleased with the attention I received from the moment of my arrival to the completion of my service. Alex was great at explaining all details and billing for the work done on my Giulia. He was very polite and made me feel confident in the switch from my previous dealership in Winter Haven to the new location in Lakeland. Love the new dealership!
It was all good with the exception of this Alax guy. I called him last week he said on a phone call will call back he never did.
I called the next day he supposedly made an appointment for me I showed up after driving good 1/2 an hour and there was no appointment for me. I was mad yo be quite honest till the other guy took care of me.
The tech was supposed to reach out to corporate or someone to see if they could run another code on my car. I was told by Mr. Stefano that he would be calling me (this was the Friday was there). Being that I had not heard anything, I reached out to him via email on Tuesday April 9th. In which he responded that he “asked the tech” and that “the tech is calling back” and that was last I heard from him. I have had several issues with the lack of communication with the Audi Lakeland service team (Besides Tony Mcalla) I will for now on be going to Orlando. This was my last straw…
The staff was knowledgeable and I appreciated the beautiful detailing of the car. It was sparkling.
Amazing service, and very helpful and accommodating
Tony was very welcoming and knowledgeable on every aspect of my vehicle.
Tony was so kind and I could tell that he really cares about customer satisfaction. Audi Lakeland was also much nicer to deal with than Audi Tampa, so I will be bringing my car to Lakeland in the future should the need arise.
Stephano Fachinetti was professional, personable and thorough. He made unscheduled exchange manageable.
Thank you so much to Stefano for an excellent customer service.
Tony was professional and a pleasure to work with. He explained my service thoroughly and the service was completed quickly.
Super nice guy! Went above and beyond to help out!
Very informative excellent customer service!
Stefano was able to get us in without an appointment and had the service completed well within the time he gave us. He was very professional and courteous, and basically a very nice young man.
I do not need a call. I wasn't completely satisfied because I wasn't explained what was done in the car at the end of the day and I also requested to have the car plugged and was return with almost all the battery drained, when it arrived almost full. You will think it's been parked and off while maintained but we really don't know do we? I don't know what was done to the car other than what was in the invoice of the extra package I purchased. It will be nice if they could pay more attention to detail like back in the day, go above and beyond like when Mr Green was who I was really happy with all the time. Last two times I've been there, service has been mediocre at best.
Professional and courteous service. Please keep that level of customer experience that will go a long way for the brand, staff, and dealership.
Stefano displayed exceptional customer service. He was able to put me in a loaner which I was in need of to make it back to work. He stayed in touch with me and gave me updates on my vehicle throughout the service process.
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