Felipe took care of all the maintenance issues and the service was completed sooner than expected. I am satisfied with my service experience with Norm Reeves.
Great customer service and perfecional, and great job has been done.
Thank you so much.
No tag for next service, my lock nut weee not given back to me. Electronic signature, paper signature. However, the gentelman who proceed service and communication was super great.
My service was handled in the most professional and timely matter. Everything was taken care of, and I’m very satisfied with the service I received.
Mr. Trujillo (Service Manager) was instrumental in making my experience exceptional. He listened to my concerns and rectified my issues effectively. I will continue to be a loyal Norm Reeves Volkswagen customer.
Renato is the best , very professional, helpful and caring person. He is knowledgeable and expert in his job.
I came to your store for annual service.
Then I was recommended to change one of tires which was damaged. I asked his advice then decided to change all tiers. Thank you having him in your store. For sure he will be the asset of your company.
Thanks again
Iren
Felipe was very helpful and made my experience a great one I appreciated his professionalism and making this process an easy one I will highly recommend Norman Reeves of Irvine.
Superb service all around from Renato
Mr. **** did a great job handling my service, it was much appreciated.
The service and attention provided by service team was great.
Thx
Have always enjoyed Raul’s professionalism. Enjoyed meeting his new service writers. Many thanks for all your team mates contributions (eg technicians, parts, car porters, maintenance staff, et al). It takes everyone’s contributions to make a positive service visit. Best, John P
I’ve been a loyal customer for the past 16 years. It appears that things have changed drastically in the service department which has an impact on this customer’s confidence.
Thanks Jimmy for your superb and very professional service and assistance.
Renato was efficient and kept me updated on the progress of my car. He was nice He was able to get me a courtesy ride which was extremely helpful. I will definitely ask for him the next time I need service
Very satisfied
Punctual and courteous
Ethan is a true professional and asset to your team. He really made my service experience a delightful one. Promote immediately.
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