Working with Renato was great, I hope he becomes my go to service writer for future maintenance needs.
I’m am very thankful that my experience was seemless
Thanks to Dan and Team for going above and beyond to take care of a recent used car buyer. Norm Reeves VW Irvine really has surpassed my expectations once again
I did not get a complete copy of the service document. Please send me a copy either through e-mail or message attachment.
Have only had positive experiences at this vw facility. Loyal customer!
He was very friendly… Provided me with a loaner vehicle, and was prompt and courteous and got the job done
Jimmy was very professional. Check in was fast and he set up a ride home for me. It was very convenient. Thanks.
Es un excelente advisor siempre nos ayudo y estuvo atento con todo el proceso.
Ethan was very professional and friendly. He called me when promised. Sales associate, April, set up the appointment very promptly after I phoned her about the issue. Thanks all, including Christian who opened the door on my repaired car and handed me my keys.
Muriel Morse
I will leave my comments on the survey.
After brake inspection they changed my rear brakes but not front brakes. ?i still get sound and bad breaking issues. I believe they should have changed the front brakes first. I need front brakes changed asap. Rear breaks should have delayed instead.
Other than that, I was satisfied with coupon and the discount as well as Lyft service provided. Thank you!
Felipe fid an amazing job getting my issues resolved. I have always had great experiences at Norm Reeves but Felipe went above and beyond great service.
Jimmy **** is a very polite , caring representative. He really knows about
servicing VW s. Our experience with a prior representative was not very pleasant, but truly Jimmy changed our mind positively about ur service.
Felipe was a huge help on a busy Saturday morning. Thanks Felipe
Car is still messaging car service. Should this not be deleted after service?
Great service. On time, friendly, and professional service.
Dear VW office,
I want to thank Jimmy **** for dedicating service he offered to me. Jimmy is an easy going member of your team, who truly knows what customer service is all about. It’s rare find today. It’s wonderful that he is a part of VW.
His customer service is top notch and you probably won’t be able to teach anyone to teach. He has it.
Many thanks,
Konstantin C
Ethan K. was very helpful.
Job well done.
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