First time using Norm Reeves, usually drive from Irvine to Santa Ana VW.
I was extremely happy with scheduling, welcoming at the Service Office, and genuine kindness from Renato! He listened carefully, professionally told me the procedure and welcomed my questions.
He had the Diagnostic performed and called me with the results. I really appreciate that he didn’t try to pressure or push repairs on me. I’m a retired Teacher on a budget and the estimated cost was over $3K. He kindly checked to see if the car was safe to drive then assured me I was ok. He even helped me get a Lift back to pick up my car! GREAT care! He had Josue help me with that since today was Renato’s day off. Josue was great as well!
When I secure the funds I will definitely return to have the repair done!
Thank you for such a positive 1st experience!
I am unhappy because my car was in your service for 47 days for repair issues and I list a lot of money because my job needs a car I lost more than 7000 dallers l am si sad ???? ???? ???? ???? ???? ????
Very happy with Josue customer service
Rico was open and honest and kept in the loop all the time about the car repair. He was knowledgeable and able to explain everything about the vehicle repairs.
Renato was so helpful to get my windshield cracked car fixed timely.
Jimmy was great! This is about the condition of the car when it was delivered. There were black fingerprints all over the headliner which is Dove grey. The seats also Dove grey front and back were dirty from the workers sliding in and out of both front and back seats on both sides of the car. I get it the guys work hard they are handling dirty parts and their uniforms get dirty but I don’t think I should have to spend 2 hours trying to clean up my car. Plastic covers should have been put on the seats as well as wearing plastic disposable gloves when installing the headliner. The passenger front side headliner is frayed and is exposed the rubber seal is not covering the headliner. My next service I will have that corrected.
On a positive note the paint job on the roof and antenna installation looks fantastic which is what the car was in for! The car was clean on the outside but the interior was a different story.
I just think a little more thought and careful consideration should have been used when someone was doing the reinstall.
Thank you very much for listening!
Overpriced parts and labor. Unresponsive communications. Car was not washed. Not coming back to Norman Reeves
Josue Zavala greeted me, took my car in let me know around what time the car should be done. Josue went above and beyond even to get me a Lyft ride home and back if I needed it. Thank you Jose for taking care of my car you are a credit to the company. He is the one I can trust with my vehicle. 10/10
Car is running REALLY smoothly now! Feels like it is floating.
My service advisor Josue went above and beyond to make sure my experience was nothing short of the best. Will recommend friends and family who have a VW’s over to him! Thanks again
The agent was very nice and professional and my car service was done very quickly.
Thank you excellent service
Great experience, Josue Zavala was very helpful and friendly.
Personable and professional and very thorough. Thank you Rigo
Super great, anttentive, helpful, and friendly!
Thankyou!
My experience with Josue was amazing! He went above and beyond to make sure I was provided with the best costumer service. I was very pleased to know that my car was going to get serviced with all the concern's I originally had prior to making my initial phone call he answered and provided me with all the information I needed. He reassured me he would get me all the help needed and it would all be done within a time frame and met the time-line and kept me well updated throughout the entire service and the whole process was worry-free. I am glad he picked up my call to the service center and therefore was able to help me from the start.
Rigoberto was very courteous and knowledgeable. Hopefully the problem with my car will be resolved soon.
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