Norm Reeves, has a quote for a diagnosis that can change based upon nothing, your service department failed to have the customer to acknowledge that the quote can increase if you take longer to find the fault. You say it will take one day, instead took 3 day and it was because I called to be updated. Norm Reeves needs to revise their customer service policies. I paid $179 for nothing, my problem was not resolved. I took my car to be diagnosed about a sensor, I paid $179. Norm Reeves failed to find the issue.
No work has been 100% completed on my car. Neither of the issues has been fixed. I left the car at the dealership to get the issue resolved. I also submitted an email to Jimmy with additional videos.
I should not have had to come back a second time for a alignment
Dropped my vehicle off at 745am and even though the commit time was 5pm, the service wasn't completed until almost 530pm. Otherwise the customer service was excellent and Rigo explained things clearly.
There’s nothing better than quick and intelligent service about what needs to be done and forewarning about future maintenance.
Car was serviced and a discount applied at checkout. Thank you.
Renato was wonderful! He explained what service my car would be receiving and the whole process was very easy!
Renato was fantastic! Great service.
Amazing service! Kind, fully transparent, and caring. I will be coming again thanks to Renato!
I was very happy with the service you gave my car…. It was for a recall .. thank you!
Excellent customer service
My vehicle service had a quick turnaround time. Rigoberto updated me with my vehicle status and provided me without standing customer service throughout the repairs. I left with five out of five star satisfaction!
Rigo was super professional and on point with his great customer service.
Rigo did a great job for me and my car
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