Good service by Service department and Robert in sales!
Miss receiving outside car wash
Raul was very courteous and helpful.
Excellent service..thank you Raul
Tom Brucks was extremely helpful and caring. I felt confident that he was doing everything in his power to get my car fixed. He was wonderful to work with
Great service, shocked at the price.
Tom was upfront and honest which I really appreciate.
Tom was great and would definitely work with again.
Raul is the most professional tech in the building. His people skills are top notch. He should be not only training staff but running the service department.
Excellent service as always!
Our dissatisfaction has nothing to do with Raul. Raul was polite and efficient.
Our point is we brought in our VW Beetle with the complaint that the horn didn’t work and that we needed a new key made. We were told it would take a few weeks to obtain the key. We understood this.
When we drove off the Norm Reeves lot we were told the horn had been fixed. Now we picked up the vehicle late that evening, as I drove off the lot I honked the horn - IT DID NOT WORK. Calling the next morning to report that the horn didn’t work, the young lady said Norm Reeves guaranteed their work and when I came in to pick up the key after it had been programmed, we could get the horn fixed.
After waiting a month and a half the key had not been received and all this time with no horn, I called and talked with the Service Manager, explaining my aggravation at the lackadaisical response in receiving the key and the horn which never worked.
Taking the car in I was quoted a price of $225. Then the call came, more damage to the wiring by rodents, the horn and the oil sensor wiring both affected and the additional cost $878.60. My position is the horn wiring (which I had previously paid for) NEVER WORKED AFTER NORM REEVES HAD INDICATED IT HAD BEEN REPAIRED AND NOW I HAD TO PAY FOR THE HORN WIRING AGAIN!
Now, if I had driven off your lot and the horn worked, I could see that perhaps additional rodent damage had been done. BUT THAT WASN’T THE CASE! TO REITERATE THERE WAS NEVER A TIME UPON PICKING UP OUR CAR FROM NORM REEVES VW THAT THE HORN FUNCTIONED.
I had no problem in paying for the oil sensor, paying for the horn wiring AGAIN, was quite disconcerting especially from a dealer we have trusted to do the right thing by their patrons.
Raul is always awesome. He's taken care of both of my VWs for the past 4 years. Always a positive experience. Thanks Raul!
Appreciate the great service every time we bring our vehicle in for service.
Thank yo; no complaints at all, Raul does an Outstanding job! Thanks again
I always receive the best customer service from Tom. And have trusted him with my car for the last 17 years.
Very responsive and thorough. Enjoyed bringing my VW into Norm Reeves.
Every company that provides customer service should use Raul as an example of the best!
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