Everyone is always so great, helpful and pleasant to work with. I drive further away just to come to this location because of the awesome service team staff!
I was disappointed when I looked at the itemized paper of everything that needed to be done with my car and saw the inspection was done by 10:30 and I didn’t receive a call with an update from Raul until after 2. I received the update after I had called to get an update and was forwarded to a voicemail. The communication is lacking. I dropped off my car before 9am with an appointment thinking that it would not take 5 hours for them to figure out why my engine light was on. Also, I paid over $800 for service and they didn’t even wash the bird poop off my car. I mean really, you had my car for 8 hours you could have at least washed it. I will not be returning for future services.
Always a pleasure dropping my car off for service. I am well taken care of!
Thomas was fantastic, friendly, efficient and a pleasure to deal with
Everything was fine. The team completed speedy check in and my VW was ready before previously anticipated so I was glad to make to work on time. The only thing I felt was not expected is the price. I believe the assistant told me around 90 or maybe 190 (voice was not clear enough) but I paid $441. I felt this was very expensive. Thanks,
Would have been nice if the techs laid down a mat. My car was totally clean inside before I dropped it off and when I got it back the rug was boot stomped and dirty. Going above and beyond would have just been spraying off the exterior too. I was happy with my service, the timing and the recall seems to be done adequately but being a first time customer, you could have hooked me with something as simple as laying down a mat. I really appreciate the teams time and expediency. The service team, Tom squared were both very nice too.
All good. Just the car wash wasn’t there. I don’t see an excuse for that.
VERY Communicative and friendly!!!!! Thank you!
My experience today was awesome! Thomas was very polite, professional and friendly. My wait time was minimal and that is a huge plus!!! I could also feel my truck had been serviced because it drove smoothly. I appreciate the service I received from beginning to end.
Raul Escamilla was extremely helpful, informative and patient.
Tom is Great !!! Thank you Tom for taking care of me again.
Raul was the one helping me this time. Tom was there too, and he was busy helping other customers. Both are my favorite service advisors.
Raul gave me top customer service. He kept me updated of status of service, advised me what other service was needed, and promptly turned around the car in very reasonable time!
Raul was knowledgeable and very helpful. When he remembered helping me 2 weeks prior made me feel like a valued customer.
He was quick and made my service as easy as possible
Raul always does a great job.
Professional and friendly service
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