Renato is amazing and did the best possible.job at helping to resolve my very complex car problems. My life is now better because Eenato helped me. I wish all service advisors were as awesome as him. Thank you Renato!
He was very friendly and very helpful
Renato Was great. Got everything taken care of quickly and setup transportation for me to and from the shop. He answered all my questions and was polite and friendly
10 out of 10 service!
Jimmy was great and the service was excellent but I’m concerned that there’s no ride offered back to the dealer once I leave my car for the day. I was told that was cancelled when jimmy called to inform me my car was ready. It’s not really helpful to not offer loaners or a ride/shuttle.
I don't want to sound too harsh cuz you guys do take care of me. However with a brake inspection is there a reason my dashboard display was changed? My steering wheel was moved, and my lights were shut off. I can handle the seat being far back, That's normal. But it drives me nuts when somebody changes the configuration on my car and doesn't put it back
Easy and professional service experience. I do have some concerns about the VW software.
As always, the excellent and professional assistance from Josue and the entire Norm Reeves service center has been exemplary.
I always have and will continue to suggest to those I know who require Volkswagen service to count on and trust Norm Reeves service center.
Thank you,
Michael B
From the moment I walked in to get my car checked for an air filter problem, Josue was rude to me. He had an attitude with me right from the beginning. I very nicely said that there was a problem with the air filter in my car and that it was smelly. He immediately denied that there was a problem without turning the car on or doing any diagnostics. He then said that a new filter would be $92, which is ridiculous because it’s a new car. I finally had to go to the sales manager who was there, Sam, who was helpful in getting thr situation resolved.
Jimmy went above and beyond to make sure that everything got taken care of on this issue, after my car broke down. I am extremely satisfied with the service he provided, and I am very glad that it was to Norm Reeves that I had my car towed for this repair and service. I appreciate his efforts very much, and I am happy to recommend Norm Reeves' and Jimmy's service!
Warm and thoughtful reception! Fast and accurate!
Friendly, & assertive. Had a little hiccup, but Josue was on it, had the issue fixed fast.
Renato Rodriguez has always been very helpful. This is not my first experience with him helping me with my car. He is very efficient and very helpful and professional and very polite.
Renato was a pleasure to do business with.
Renato was excellent. He told me the appropriate length of time for the service, called me when car was ready and followed up with a personal phone call. He has a very professional way of presenting himself.
Thank you Renato and Carlos!
Stop the ads for selling my car.
Josue was great! I’ll be sure to come back in the future.
The nicest people work at the Irvine location. It’s always a pleasure to bring my car in for service.
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