Service is always great! I do wish you still had the complementary wash, I miss that!
Tom Brucks have taken care of me for 12 years. And done an outstanding job
Mr. Brucks was great. I told him I was in a bit of a time crunch and they got me out an hour ahead of schedule! Couldn’t be happier with my experience. Will definitely be back for all of my future services!
Thank you for your service.
Keep being the nice and most knowledgeable person that you are. Thank you for your help.
Raul Escamilla is a top professional
Mr Thomas was great ,
Always keeping me up to date with what was happening with my car, and he took good care of me and me car which I appreciate ..
He told me he’s been there for 18 years and I’m pretty sure everyone in those 18 years have been satisfied with his service
Service was great and fast.
Raul was on top of everything. Great serve and got me a courtesy vehicle while my car was being work on.
Thomas is kind, direct, and knowledgeable. A great rep for Norm Reeves
Thomas was professional, attentive and extremely knowledgeable. Great customer service and kept me constantly updated for the 38 days that my car was there for a recall.
Raul and the team were extremely helpful and accommodating. I have nothing but good things to say.
My car was returned to me extremely dirty. It looked like it was left outside and makes me question the work done on the vehicle when it is given back in such a state.
Thomas did what he could. But, I needed a replacement key for my 2017 Jetta and I was originally told it would be one or two days (typical). After towing the car to the dealership I was later told there was a 10-12 day lead time (unusual).
Fast and friendly service.
I didn’t have an appointment, but he managed to get my car done. Thank you!
I was told to bring my car in the night before service so I could have it back in the morning at least by 12pm. Instead when I called at approximately 10:30 am was told that there were issues with scheduling and Earliest car would be ready at 2:00pm. At 1:40 I called to see what was going on was told that car needed additional part and they weren’t sure it was in stock. Never was told that could be an issue up until last minute. Then all of a sudden the part was found and was ready in 15 minutes after I made it clear that this was unacceptable. Not my first bad experience with this service department. I would take my car elsewhere if it wasn’t so far to do so.
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